Forum Discussion

Hanshot1st1138's avatar
Hanshot1st1138
Reel Rookie
2 years ago
Solved

Cannot cast to YouTube with phone or use Roku app

My mother recently switched to another Internet provider and now I cannot cast to YouTube or access the Roku app to type in the information I need to sign into apps. Chromecast was problematic at first, but then I was able to fix it. Not Roku.

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Hanshot1st1138,

    Thanks for keeping us updated!

    We're sorry for any inconvenience this may have caused. Please be advised that to use casting, the supported app must be installed on both your mobile device and your Roku streaming device. You must also make sure to connect your phone or tablet to the same wireless network as your Roku device. For more details, you can check out this support article on how to cast apps like YouTube or Netflix from your phone to a TV. You can also try to restart your system by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step) and see if it will fix the issue.

    Please keep us posted on what you find out, and we'll be able to assist you further over there.

    All the best,
    Chel

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Some routers have a security setting (which may be called "Client isolation") that prevents Wi-Fi connected devices from communicating with each other.

    • Hanshot1st1138's avatar
      Hanshot1st1138
      Reel Rookie
      2 years ago
      • Is there any way to turn that off? AirPlay works, but not casting. And casting works with Chromecast and AirPlay. 
      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Hanshot1st1138, it's a setting in the router, so assuming you can get to the settings (ISPs are making that harder and harder) you should be able to change it.  However, I would think nothing would work if that was the problem, but I'm no expert on Airplay or casting.  Who is her ISP?  There was someone with a new router from Spectrum (I think) not too long ago that had to change a setting to get things to work.  I don't want to lead you down the wrong path.