Forum Discussion

bradswheels24's avatar
bradswheels24
Newbie
5 years ago
Solved

Can I change Roku accounts without factory reset?

Is there a way to sign in to a different Roku account without having to do a factory reset and having to setup all my apps and services all over again?

I'm asking is because I recently acquired a slightly used Roku TV that had 1 previous owner. This owner neglected to sign out reset his TV to factory settings before giving it to me, so the TV is still tied to his Roku account. It would be nice to have the option to use this Roku Account that I created today to have the option to rent some non-free movies on the Roku Channel using my payment details.  Any help more experienced Roku users could provide would be much appreciated! 

In retrospect I probably should have asked my brother to help me do a factory reset while he was hooking it up and before I downloaded and signed in to my various streaming channels, but I was so excited to try it being a first time Smart TV User that it slipped my mind.  Sometimes I can be such an Airhead!  LOL!  Any help that more experienced Roku Smart TV Users could Provide would be much Appreciated!

P.S. Here is my Specific Roku TV Model information: Roku TV: 8112X

TCL Model: 32S321

Serial Number: YKOOV0087991

  • atc98092's avatar
    atc98092
    5 years ago

    Unfortunately, the answer is no. The only way to change the Roku account the device is assigned to is a factory reset. 

    You can log into many subscription channels with different credentials, but The Roku Channel is tied to the Roku user account the device is linked to.

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    5 years ago

    Unfortunately, the answer is no. The only way to change the Roku account the device is assigned to is a factory reset. 

    You can log into many subscription channels with different credentials, but The Roku Channel is tied to the Roku user account the device is linked to.

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      5 years ago
      Gaillegg wrote:

      How do I change the email address on my roku

      You can change the email address on your Roku account at https://my.roku.com. That updates the account itself. The email address shown on your Roku device should update the next time it communicates with the Roku servers. 

      If you want to change the user account on a Roku device, you have to do a factory reset and configure it with the new account. All your existing installed channels will be removed and whatever channels attached to the new account will be installed. You will have to add any personal login credentials again for channels that require a login, such as Netflix.

  • Edgar13712's avatar
    Edgar13712
    Newbie
    5 years ago

    I want change my account before are [personal information removed] now is [personal information removed]

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      5 years ago

      Hi Edgar13712,

      Thanks for your inquiry about updating your Roku account email address.

      You may update your email address by logging in to your account at my.roku.com then go to the "Account Information" section and click update.

      We would recommend taking a look at our Support page for more information about updating your email address: How do I change the email address or password for ... - Roku

      We hope that's helpful.

      Thanks,

      Mary

      • jlajr's avatar
        jlajr
        Newbie
        3 years ago

        Probably won't help original poster, but it is possible, at least on the TCL Roku TV I'm using, to use Guest Mode, which "lets your visitors log in and enjoy their own subscription channels..."