Forum Discussion

Rockybao's avatar
Rockybao
Binge Watcher
2 years ago

Brand new roku Expresss, I can't view free channel, but i can watch other APPS

I look for solution on all thread and tried all the measures with no success. This issue is for all channels , you can see a channel but when you play it load and go dark. I tried to reset, check for...
TV & Player Setup
Rockybao's avatar
Rockybao
Binge Watcher
2 years ago

Refer to these questions to better identify the issue you're experiencing:

  • What specific channels are you unable to access?

         -All channels

  • When did you start experiencing this issue from happening?

          -First day i bought it

  • Did your Roku devices recently receive any software update that might have triggered this issue before this happened?

           -Yes

  • Who is your ISP? (Internet service provider)

      -Shaw

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Thanks for the response, Rockybao.

In this case, we recommend following the troubleshooting steps to see if they help resolve the problem.

  1. Uninstall the channel by highlighting it, pressing the * button, and selecting "remove."
  2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
  3. Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
  4. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
  5. You can reinstall the channel by pressing the home button on your Roku remote, scrolling, selecting "Store," and then adding the channel.

Suppose you consistently experience poor video quality or rebuffering on multiple streaming channels. In that case, it may be due to a slow network caused by a weak wireless signal, router issues, or internet service quality. Review the tips for improving the wireless connection to your Roku device.

Note: Please ensure that your router broadcasts a 2.4GHz Wi-Fi network for the device to connect. The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.

Feel free to keep us posted on how it goes.

All the best,
Chel

  • Rockybao's avatar
    Rockybao
    Binge Watcher
    2 years ago

    I did all that but still having the same issue.
    my wifi is 2.4 GHZ

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Thanks for keeping us in the loop, Rockybao.

      Where are you currently located? It sounds like you may have created a Roku account that isn't located in your current region. Suppose channels in your area are not available. In that case, it may indicate that your device is linked to an account created in a different region where the channel provider may not offer that channel.

      When creating your account, you should make sure that you are using an internet connection in the correct region. You can check your IP address's reported location by visiting www.whatismyip.com. If you see an issue, you should contact your ISP to help resolve it.

      We recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try performing a factory reset on your device and linking it to your new account.

      For more information about performing a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

      Please keep us posted on what you find out, and we'll continue assisting you from there.

      All the best,
      Chel

      • Rockybao's avatar
        Rockybao
        Binge Watcher
        2 years ago

        current in Canada.I travel between US & Canada