Roku IS linked to Google photos. The google album is appearing as "connected" when I'm logged in to my Roku account on desktop. "Linked from Google Photos. 95 photos"
But it not showing up in Backdrops on the TV
1. I reset the Roku system.
2. checked for software updates
3. Roku on TCL TV
4. restarted the TV several times
5. Scanned the QR code several times to try to confirm link
Any ideas?
Hi Onevox,
Greetings from the Roku Community, and thanks for flagging this concern directly to us!
We would like to investigate further this issue you had with the backdrops since they were not showing on your Google Photo Album. Can you please provide the following details below?
Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
Thanks,
John
I'm having the same issue.
Tcl 50s435
C157x
13.1.4 1510-93
Id2e379911
I have same issue. I am logged in on my Yahoo email account and I used the scan code to load my Google pictures.
Hi Community users,
Thanks for keeping us posted, and welcome to the Roku Community!
We want to gather additional details to investigate this issue more thoroughly. Can you please provide the following information below?
In the meantime, you may try these steps below:
Go to the Backdrops App > Connect Google Photos
Select Upload photos
Scan the QR code from your mobile device and follow the onscreen instructions.
Use your Roku.com account to sign into backdrops.roku.com
You may also want to check out this support article on how to use backdrops on your Roku streaming devices.
We'll wait for your response.
Thanks,
John
Im also having this issue. My google photos is connected but every time I go to the tv app it juts wants me to reconnect and gives me another QR code
Hi TF4, Mikdunkadunk,
Thanks for posting to the Roku Community!
We understand you are having trouble with the backdrops feature on your Roku device. Did you try the troubleshooting steps provided above by RokuJohnB?
Together with this additional information:
If the problem persists, can you please provide the following details below?
Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
All the best,
Chel
I have the same issue.
logged in to backdrops it shows my linked album.
on the TV, there’s no way to get to it or select it.
still does not display personal photos. when will this be fixed?
Update: This worked for just under a week. I've resorted to streaming the photos directly from my phone for the time being.
(originally) I figured this out, this morning, at least for me. I'll post here in case it helps anyone else.
Mine worked fine until about the first or second week in November.
The Google Photo Album must have 'Link Sharing' turned on. I'm not sure what changed from the time that I set this up to when it failed, but I turned on the 'Link Sharing' feature on one album, and suddenly they all populated again in the Roku Backdrops site.
To be more specific, I went into the Google Photos Album online at the Google Photos site. I clicked in the top right corner of the album and selected 'options'. I turned on link sharing, but unchecked a couple of boxes about other people adding photos and whatnot. I did NOT need to share the link with anyone for this to work.
On the Roku webpage (where the Backdrops QR code takes you) the images were suddenly visible again.
On the Roku TV, I had to go in and out of Backdrops once for it to repopulate with the albums. I had unlinked them previously as I was troubleshooting.
I'm having this same issue. I have two different Roku devices and it's the same for both (no pictures showing up). When I go to https://backdrops.roku.com/streams the albums are available to select but the pictures don't show up at all. It's like the link between Roku and Google is not valid and Google is rejecting it.
Has this been solved for anyone?
