Forum Discussion

Onevox's avatar
Onevox
Newbie
2 years ago

Backdrops not showing linked Google Photo Album

Roku IS linked to Google photos. The google album is appearing as "connected" when I'm logged in to my Roku account on desktop. "Linked from Google Photos. 95 photos" But it not showing up in Backdr...
screensaver & theme
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Onevox,

Greetings from the Roku Community, and thanks for flagging this concern directly to us!

We would like to investigate further this issue you had with the backdrops since they were not showing on your Google Photo Album. Can you please provide the following details below?

  • Roku TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue arise, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

Thanks,
John

Mikdunkadunk's avatar
Mikdunkadunk
Newbie
11 months ago

Im also having this issue. My google photos is connected but every time I go to the tv app it juts wants me to reconnect and gives me another QR code 

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    11 months ago

    Hi TF4, Mikdunkadunk,

    Thanks for posting to the Roku Community!

    We understand you are having trouble with the backdrops feature on your Roku device. Did you try the troubleshooting steps provided above by RokuJohnB?

    Together with this additional information:

    • Do you see "My photos" when scrolling to the bottom of the Backdrops app? If you can see the photo or album you chose to upload via Google Photos, it should be there.
    • If you can't see it, could you send us a photo under "My Albums"?

    If the problem persists, can you please provide the following details below?

    • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

    All the best,
    Chel

    • TF4's avatar
      TF4
      Channel Surfer
      11 months ago

      Issue report tracker

      Model: KJ02X - Roku TV

      Serial number: X02700HJKORD (S15N41JKORD)

      Software version: 14.0.4 • build 12230-HS

      GC version: 12.6.32

      Timestamp: 2024-11-17T05:41:26Z

      • TF4's avatar
        TF4
        Channel Surfer
        11 months ago

        Issue report tracker

        Model: KJ02X - Roku TV

        Serial number: X02700HJKORD (S15N41JKORD)

        Software version: 14.0.4 • build 12230-HS

        GC version: 12.6.32

        Timestamp: 2024-11-17T05:41:26Z

        issue ID RD-462-581