Forum Discussion

Onevox's avatar
Onevox
Newbie
2 years ago

Backdrops not showing linked Google Photo Album

Roku IS linked to Google photos. The google album is appearing as "connected" when I'm logged in to my Roku account on desktop. "Linked from Google Photos. 95 photos" But it not showing up in Backdr...
screensaver & theme
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Onevox,

Greetings from the Roku Community, and thanks for flagging this concern directly to us!

We would like to investigate further this issue you had with the backdrops since they were not showing on your Google Photo Album. Can you please provide the following details below?

  • Roku TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue arise, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

Thanks,
John

Mettingk's avatar
Mettingk
Newbie
2 years ago

I have same issue. I am logged in on my Yahoo  email account and I used the scan code to load my Google pictures. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Community users,

    Thanks for keeping us posted, and welcome to the Roku Community!

    We want to gather additional details to investigate this issue more thoroughly. Can you please provide the following information below?

    • Do you see "My photos" when scrolling to the bottom while in the Backdrops app? You should show it there if you can see the photo or album you chose to upload via Google Photos.
    • If you can't see it, could you send us a photo under "My Albums"?

    In the meantime, you may try these steps below:

    1. Go to the Backdrops App > Connect Google Photos

    2. Select Upload photos

    3. Scan the QR code from your mobile device and follow the onscreen instructions.

    4. Use your Roku.com account to sign into backdrops.roku.com

    You may also want to check out this support article on how to use backdrops on your Roku streaming devices.

    We'll wait for your response.

    Thanks,
    John