Forum Discussion

Jma75's avatar
Jma75
Newbie
11 months ago

Backdrop feature causing the Roku TV to power off

This does not work when backdrop has done something to the TV which makes it power off every time you touch a button on the roku remote. So what do I do in that case? Because now the TV is completely useless. I can't do anything or it powers itself off. Why would you put an app on here that takes over complete control like that.

tv & player features

2 Replies

  • Jma75's avatar
    Jma75
    Newbie
    11 months ago

    I can't use my remote at all or it Powers off the TV. I can't use the arrow buttons I can't use the home button I can't use the star button or anything. My TV is completely useless at this point.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    11 months ago

    Hi Jma75,

    Thank you for bringing to our attention the issue where Roku TV backdrops are causing your TV to shut off. We truly understand how frustrating this situation can be for you, and we want to assure you that we’re actively looking into it.

    In the meantime, we’d appreciate it if you could provide any additional details that might help us better understand the situation, such as:

    • The brand of your Roku TV
    • When you first started experiencing the issue
    • If any recent software updates were installed before the issue began (You can check your software version under Settings > System > About)

    We truly appreciate your patience and cooperation while we work on a resolution. Thanks again for being part of the Roku Community!

    Regards,
    Riamie