Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
6 days ago

[Solved] Back button on Roku not working

Hey everyone, We’ve seen reports where the back arrow button on some Roku remotes isn’t working. Status update 8/28: We believe the issue is now resolved by performing a system restart. Follow ...
Fixed
RokuJohnB's avatar
RokuJohnB
Community Moderator
7 days ago

Hey there!

We appreciate the troubleshooting steps you have taken so far, and we'd like to investigate the problem you had with the back button on your Roku remote.

Can you please provide the following information?

  • Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
  • Tracker ID and GC version(Press Home 5 times, then Back 5 times when the issue occurs).
  • What troubleshooting steps have you taken so far?

Looking forward to your response.

Thanks,
Roku Community Team

kevin30's avatar
kevin30
Channel Surfer
7 days ago

Software version 14.6.4

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    6 days ago

    Hi Psilobite​ and kevin30​,

    We have passed along your information to our team for further investigation.

    Roku Community Team