Forum Discussion
RokuEmmanuel-D
6 hours agoCommunity Moderator
Hey! JBTipton​ and RecordheadVT​
We're going to dig into this more. To help us narrow things down, could you send over the following info when you get a chance?
- Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
- Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
We'll wait for your response!
Roku Community Team