Forum Discussion

VladislavV87's avatar
VladislavV87
Channel Surfer
5 months ago
Solved

All my Roku devices are Double or triple clicking with one press of the remote.

Restart doesn't help and it happens only on the 2024 model. In my experience you can press back, Ok or play and the triple button that's being pressed is the play button. 

It's to the point where I'm trying to change the video I want to play on my flash drive and it keeps pressing play bringing me back to the video. 

That also happens to streaming services and when you just awaken the device. When you awake the device, it presses the play button which effectively turns on the current ad and if the app is uninstalls, it installs the app without your consent. 

Never had there issues with my old 2020 Roku. 

remotes
  • VladislavV87's avatar
    VladislavV87
    5 months ago

    I found a solution! 

    It's not Roku's issue. It's the Samsung TV issue. Samsung TV remote performs those extra clicks automatically as it's set up as a universal remote control for Roku. I personally have an S95D. I've heard people had the same issue with different models. 

    To fix it, go to Home -> Connected Devices -> Universal Remote Setup -> Select Roku -> Remove

    Ads are not going to play automatically anymore, apps are not going to install automatically anymore, you will not have to click five times just to perform the same action anymore. 

    Please vote this post up if it worked for you, so other people can find this post faster.

    P.S. Roku representatives, please remember these steps as lots of people are having this issue and all the solutions you offer is to reset the device and remotes over and over again. This is the actual solution for this issue. 

4 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    5 months ago

    Hi, VladislavV87 

    Thanks for posting here in the Roku Community.

    I understand your concern regarding the double-clicking command of your Roku remote, and we're here to help you resolve the issue. 

    To start, follow our troubleshooting steps to assist you in resolving these remote issues.
     
    1. Restart your Roku remote
     
    If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote
    • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
    • If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.
    2. Restart your streaming device to enter pairing mode
    • Unplug your streaming device from the power source. Wait at least 5 seconds before plugging it back in.
    3. Pair your Roku voice remote: If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.
    • Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.
    • If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.
    For detailed instructions on how to troubleshoot your Roku remote, you can refer to this support article:
    This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.
     
    Thanks,
    The Roku Community Team.
    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      5 months ago

      VladislavV87-

      I don't know if this is the source of your problem, but ..

      There was a problem after an update several months ago in which the Roku responded to single clicks from the remote as though there had been multiple clicks.  The problem was not in the remote but in the Roku itself.  A restart of the Roku cleared it up.

      Depending on your Roku model you'll find the "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System".

      If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.

      ** If yours is a Roku TV with "Fast TV" start enabled, turning the set off/on just puts it in/out of a low power standby state and doesn't give you a complete restart.  Use the restart methods above.

       

  • VladislavV87's avatar
    VladislavV87
    Channel Surfer
    5 months ago

    I found a solution! 

    It's not Roku's issue. It's the Samsung TV issue. Samsung TV remote performs those extra clicks automatically as it's set up as a universal remote control for Roku. I personally have an S95D. I've heard people had the same issue with different models. 

    To fix it, go to Home -> Connected Devices -> Universal Remote Setup -> Select Roku -> Remove

    Ads are not going to play automatically anymore, apps are not going to install automatically anymore, you will not have to click five times just to perform the same action anymore. 

    Please vote this post up if it worked for you, so other people can find this post faster.

    P.S. Roku representatives, please remember these steps as lots of people are having this issue and all the solutions you offer is to reset the device and remotes over and over again. This is the actual solution for this issue. 

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      5 months ago

      So this is a problem when using the SAMSUNG "universal" remote that came with the TV, not with a ROKU remote?  Thanks for reporting back.