Forum Discussion

VladislavV87's avatar
VladislavV87
Channel Surfer
8 months ago
Solved

All my Roku devices are Double or triple clicking with one press of the remote.

Restart doesn't help and it happens only on the 2024 model. In my experience you can press back, Ok or play and the triple button that's being pressed is the play button.  It's to the point where I...
remotes
  • VladislavV87's avatar
    VladislavV87
    7 months ago

    I found a solution! 

    It's not Roku's issue. It's the Samsung TV issue. Samsung TV remote performs those extra clicks automatically as it's set up as a universal remote control for Roku. I personally have an S95D. I've heard people had the same issue with different models. 

    To fix it, go to Home -> Connected Devices -> Universal Remote Setup -> Select Roku -> Remove

    Ads are not going to play automatically anymore, apps are not going to install automatically anymore, you will not have to click five times just to perform the same action anymore. 

    Please vote this post up if it worked for you, so other people can find this post faster.

    P.S. Roku representatives, please remember these steps as lots of people are having this issue and all the solutions you offer is to reset the device and remotes over and over again. This is the actual solution for this issue. 

VladislavV87's avatar
VladislavV87
Channel Surfer
7 months ago

I found a solution! 

It's not Roku's issue. It's the Samsung TV issue. Samsung TV remote performs those extra clicks automatically as it's set up as a universal remote control for Roku. I personally have an S95D. I've heard people had the same issue with different models. 

To fix it, go to Home -> Connected Devices -> Universal Remote Setup -> Select Roku -> Remove

Ads are not going to play automatically anymore, apps are not going to install automatically anymore, you will not have to click five times just to perform the same action anymore. 

Please vote this post up if it worked for you, so other people can find this post faster.

P.S. Roku representatives, please remember these steps as lots of people are having this issue and all the solutions you offer is to reset the device and remotes over and over again. This is the actual solution for this issue. 

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    7 months ago

    So this is a problem when using the SAMSUNG "universal" remote that came with the TV, not with a ROKU remote?  Thanks for reporting back.