Forum Discussion

Al2324070933's avatar
Al2324070933
Channel Surfer
3 years ago
Solved

Alexa/Google rebooting all of my Roku TV’s. Won’t turn them off.

Just last night all of my Roku TV’s (Hisense, Sharps) will not turn off by Alexa. It has been working fine until last night. I tell Alexa to turn off and it goes into thinking mode and then reboots t...
  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hi Community users,

    Thanks for the posts regarding the issue you are experiencing.

    Please be aware that there was a service interruption impacting Roku Voice remotes with Alexa and Google. We believe this issue is now resolved.

    We would recommend checking to see if you are still experiencing an issue and keeping us posted.

     

    Regards,
    Karla

thb's avatar
thb
Channel Surfer
3 years ago

Same thing on my TCL Roku. It freezes when I tell it to do anything, then reboots the TV. I've reset everything except factory resetting my TV and it's still not working. What's even weirder, Alexa says I have 2 "Living Room Roku" devices now and 1 can have a power on/off and one doesn't. Wrote for actual help and outlined all the resetting/reconnecting/enabling/disabling and the reply was to tell me to do the first step I said I did. Totally ignored everything else I said about the oddities and all the steps I took. 

Anonymous's avatar
Anonymous
3 years ago

Hi thb,

Thanks for the post.

We would be more than happy to investigate this issue for you, but need more details. Can you please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
-steps to reproduce the issue you are seeing 
-the image of the issue occurring so we can better understand the issue

Once we have this information, we will be able to pass it along to the appropriate Roku team to look into further.


Warm Regards,
Lianna