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RokuRhea-V's avatar
RokuRhea-V
Community Moderator
19 days ago

Alexa app won't enable Roku skill

Hey there!  pmb11976​

It sounds like your Roku Alexa app isn’t enabling the Roku skill. Here are a few steps you can try:

  • Restart the Alexa app and try again—sometimes a fresh start fixes glitches.
  • Make sure the Alexa app is updated to the latest version.
  • Try enabling the skill on a different device, like another phone or tablet.
  • Restart your Roku device by going to Home > Settings > System > System Restart.


You can also visit here for more info.

Let us know what you find out!

Roku Community Team

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4 Replies

  • pmb11976's avatar
    pmb11976
    Channel Surfer
    19 days ago

    Here are some troubleshooting steps I've taken:

    • Uninstalling (completely removing from iPhone) the Alexa App and reinstalling it, and then logging back into the Alexa app
    • Confirming after re-installation that the Alexa app is on the last version via the App Store
    • Rebooting the iPhone
    • Restarting my Roku device

     

    None of the above steps allowed me to add the Roku skill.  I also tried to add in the Alexa app a few TV related skills, like DirectTV, which didn't work either.

    Unfortunately, I don't have another phone or tablet to use.  I really don't think the problem is with Roku.  It just seems that there is something wrong with the Alexa app that I'm hoping will get solved soon.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      19 days ago

      Thanks for the update!pmb11976​ 

      To help us look into this further, please share the following details:

      • Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).
      • Tracker ID Software version and build (press Home 5 times, then Back 5 times when the issue occurs)
      • A phone model 


      Looking forward to hearing from you!

      Roku Community Team

      • pmb11976's avatar
        pmb11976
        Channel Surfer
        18 days ago

        I'm using an iPhone Xs.


        The issue is still happening. Thanks for looking it this.