Airplay disconecting after a minute or two
For the last few weeks, every day, I have had an issue with AirPlay disconnecting within a couple of minutes. It does not matter if it is audio only, like podcasts or screen mirroring. The only sol...
Forum Discussion
Hi Community users,
Thanks for keeping us posted!
We want to gather more information about your issue with the Airplay feature, which keeps disconnecting from your Roku TV. Can you please provide the following details below?
- What is the make and model of your modem and router?
- The iOS version and make and model of your iPhone
- Roku TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- What troubleshooting steps have you taken so far?
With detailed information, we will be able to assist you further.
Thanks,
John
What’s completely insane to me is that this issue was reported almost a year ago. I’ve seen other posts for 2 years+ reporting the same issue. I am faced with this same issue. This is not okay. People pay for the convince of AirPlay which you all off on your Roku devices. For this issue to still be occurring is completely unacceptable. I am having the same issue with my Roku that’s updated. Along with my iPhone 14 that’s updated to the latest iOS as well. I have to restart my Roku each time and it’s honestly making me want to never purchase a Roku device in the future. With the development of technology, these issue should not still be prominent. How has it been years of the same continuous issue but not actual resolution within Rokus software? This is completely unacceptable and a fix is needed asap.
I agree, they asked for a bunch of info from me and never followed up. Terrible service and support and I will not buy another Roku
Hey! Gatorguy611
We saw that you have already provided the necessary info, and you still haven't heard any updates.
We'll review your case and follow up with the team. In the meantime, try performing a manual software update on your Roku device to ensure that you're on the latest software version.
Roku Community Team
Hey! Jabrel
We understand that your Roku device is also affected. To help us identify your concern, could you share what you are trying to AirPlay and the Make/model of your router?
Also, we noticed that this is your first post, so providing these details below would help us investigate further and move forward.
- Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
- Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
All these details will be passed on to our team, and thanks for any info you can provide.Roku Community Team
