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Same here. My iPhone(s)/Mac show the checkmark, then it disappears, and then on the Roku the Airplay instructions appear. Very frustrating. Even factory reset the Roku. It's identical and repeatable.
There was an automatic upgrade on my Roku 3, evidenced by the new startup animation. Then this issue appeared.
Is there a way to uninstall a Roku update?
Airplay Version. 3.6.0.72
App Version 62.113.0
App Engine 15.1.0(roku4-26R42):apple
Streaming Engine 2.910.1
- RokuEmmanuel-D8 months agoCommunity Moderator
It's great to see your post here, Bergelmir!
We see that you're also having an issue with Airplay. No worries; we're here to get this sorted out.
Please note that once a new update is installed on your Roku device, you cannot roll back to the previous software version. However, the Airplay issue needs to be investigated, as it happened after an update.
Your device details will give us more visibility into your concern. Could you provide the following information below?
- Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
We are anticipating your prompt response!
Best,
The Roku Community Team- Jamiekirk8 months agoChannel Surfer
I’m getting this too. On my iPhone and with a MacBook Air.
many months of folks telling you about it. No fix yet?iOS 18.3.1 iPhone 12
macos Sonoma 14.0
Roku model 3941X2 Roku express
sw 14.1
- RokuEmmanuel-D8 months agoCommunity Moderator
Thanks for chiming in, Jamiekirk!
It looks like you're having trouble with Airplay, too. We want to check this out for you. Thanks for sharing the info. We'll pass it on to the right team. We appreciate your patience and help!
Please stay tuned on this thread as we'll keep you posted!
Best,
The Roku Community Team