Airplay disconecting after a minute or two
For the last few weeks, every day, I have had an issue with AirPlay disconnecting within a couple of minutes. It does not matter if it is audio only, like podcasts or screen mirroring. The only sol...
Forum Discussion
For at least the last two months the AirPlay feature has stopped working properly. It connects to the TV and plays content for about 30 seconds without showing any visuals (artwork, video, etc) before disconnecting. I have to power cycle (system restart) my Roku TV every time to get it working properly.
This is extremely annoying and has already been previously reported to Roku customer support! There has been at least one update to my TV since this started that still has not fixed the issue. I demand an update and resolution on this issue in the next update.
TCL Roku TV - software version 14.0.4 - build: 12221
Hi Community users,
Thanks for keeping us posted!
We want to gather more information about your issue with the Airplay feature, which keeps disconnecting from your Roku TV. Can you please provide the following details below?
- What is the make and model of your modem and router?
- The iOS version and make and model of your iPhone
- Roku TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- What troubleshooting steps have you taken so far?
With detailed information, we will be able to assist you further.
Thanks,
John
For troubleshooting I’ve rebooted the router, reset network connections on Roku TV, made sure all devices were updated to the lastest software, toggled the Fast TV Start option in Roku settings. Issue has continued across updates to all devices from previous software versions.
I’m also having this issue, started about a month ago. I get 30 seconds before the Airplay Stream stops. I never had this problem before then, fails when using prior phone too
iPhone 13Pro
iPhone 16 ProMax
iOS 18.1 (22B83)
Roku TV TCL C157
serial X000004WL9L5 (S087716WL9L5)
software vers. 14.0.4 build 12221-93
tracker Id: L5-465-333
The TV is typically off(standby) when I connect to airplay and it would just play through to the connected stereo. Now it will play but shutoff after 30 seconds.
restarting router, updating all HomeKit devices (there is an Apple TV on the network), reconnecting TV to WiFi, restarting TV, nothing fixes it. Multiple apps streaming from Spotify, VLC, etc will not continue to play and just stop after 30 seconds
Thanks for reaching out here in the Roku Community, kilobyte!
We appreciate you for flagging this issue to us. Rest assured that this will be forwarded to the relevant team for further review and investigation.
In the meantime, we are asking for your patience and understanding while working on a fix for this. We'll keep you posted.
All the best,
EmmanI see we are still dealing with this issue. I've tried different routers, changed WiFi settings, nothing seems to mitigate this issue. When can we expect a fix?
What’s completely insane to me is that this issue was reported almost a year ago. I’ve seen other posts for 2 years+ reporting the same issue. I am faced with this same issue. This is not okay. People pay for the convince of AirPlay which you all off on your Roku devices. For this issue to still be occurring is completely unacceptable. I am having the same issue with my Roku that’s updated. Along with my iPhone 14 that’s updated to the latest iOS as well. I have to restart my Roku each time and it’s honestly making me want to never purchase a Roku device in the future. With the development of technology, these issue should not still be prominent. How has it been years of the same continuous issue but not actual resolution within Rokus software? This is completely unacceptable and a fix is needed asap.
I agree, they asked for a bunch of info from me and never followed up. Terrible service and support and I will not buy another Roku
Hey! Gatorguy611
We saw that you have already provided the necessary info, and you still haven't heard any updates.
We'll review your case and follow up with the team. In the meantime, try performing a manual software update on your Roku device to ensure that you're on the latest software version.
Roku Community Team
Hey! Jabrel
We understand that your Roku device is also affected. To help us identify your concern, could you share what you are trying to AirPlay and the Make/model of your router?
Also, we noticed that this is your first post, so providing these details below would help us investigate further and move forward.
- Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
- Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
All these details will be passed on to our team, and thanks for any info you can provide.Roku Community Team
Router: erro 6
MacOS: 14.6.1
TV: G848X, X01200CC7KHY (S0NU43CC7KHY), 14.0.4 Build 12221-ET, GC Version 12.5.25
ID: HY-442-851
I have ensured that software is up to date, I have rebooted both devices, I have cleared and reset the pairings.Hello RokuJohnB,
Router Model/Vendor Name: XB8/Technicolor
iOS version 18.1 - iPhone 15 Pro Max and iPad OS 18.1 - iPad 8th generation
TCL Roku TV model 43S525/C112X
Serial number: X001001U2W9J
Device ID: S043F9DU2W9J
Software OS version: 14.0.4 - build 12221-93
Tracker/Issue ID: 9J-443-067
11/8/24 - Issue still happening. Here is another Issue ID: 9J-450-241
Router Model/Vendor Name: XB8/Technicolor
iOS version 18.1 - iPhone 15 Pro Max and iPad OS 18.1 - iPad 8th generation
TCL Roku TV model 43S525/C112X
Serial number: X001001U2W9J
Device ID: S043F9DU2W9J
Software OS version: 14.0.4 - build 12221-93
Tracker/Issue ID: 9J-443-067 / 9J-450-241
