Airplay Code is Not Accepted on iPhone
I just received a brand new streaming stick 4K. My airplay in settings is set to require code the first time only. When I try to connect my iPhone, it asks for the code on the screen. But when I e...
Forum Discussion
Hi Community users,
We would be more than happy to investigate the issue you are experiencing, but will need more detailed information. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- mobile device brand, model and current OS
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
- steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate team to investigate further.
Thanks,
Danny
I have the exact same issue with the new Streaming Stick 4K device I purchased. I don't have and never had this issue with my older Roku Streaming Stick 3800x. Any advice?
I have the same issue with 2 brand new streaming stick 4K model 3820RW. Same result with both an iPhone and iPad. It works fine on my old Roku box using the same Apple devices. So it’s not the network or the devices. Very frustrating since the sticks are brand new.
So frustrating. I can’t even get customer support to respond to my emails.
Hi Community users,
At this time, we would recommend trying to reboot your Roku device and then trying to access Airplay again to see if you are still experiencing an issue.
Please keep us posted what you find out.
Thanks,
DannySomebody pointed out that after they unpaired their old Roku device from their Apple device, the new one worked. Perhaps this issue only affects those who have another Roku already paired to their Apple device. Does everybody here have multiple Roku devices?
I do
