Forum Discussion

Souc's avatar
Souc
Reel Rookie
2 years ago
Solved

After latest update to Roku TV Xfinity remote no longer controls TV

After latest update to Roku TV Xfinity cable remote no longer controls TV (power, volume, input, etc).

We have a small hotel and several Roku TVs. We also have Comcast cable which requires cable boxes. The Roku TVs are great for guest mode, and we really love them.  However after the latest update the Xfinity remotes that control the cable box no longer control the TV power, volume or TV input. I've tried several remotes, reprogramming them and no luck. We have several TVs so I was able to test it out on a TV that didn't get the update and the remotes still worked, run update now, then they didn't work once the TV restarted.

We have a mixture of Phillips Roku TVs and TCL Roku TVs.

The remotes worked with Software Version 12.0.0 Build 4182 and stopped working as soon as Software Version 12.5.0 Build 4176 was applied.

Is this a bug or working as intended? We hate that folks have to use two remotes to turn on the TV and watch cable.

Thank you in advance!

remotes
  • Souc's avatar
    Souc
    2 years ago

    Was able to resolve this by searching for a new code. The code listed for the TCL and Phillips Roku TV types on the Xfinity website no longer work after the 12.5 update, but this did:

     

    If it has a Setup button:

    1. Turn on your TV.
    2. Press and hold Setup until the light at the top of the remote changes from red to green.
    3. Enter 9-9-1. The light should flash green twice.
    4. Keep pressing CH ^ until the TV turns off.
    5. Once the TV turns off, press Setup to lock in the code.
    6. Press the TV power button on the remote. If the TV turns on, you're all set!

    from: https://www.xfinity.com/support/articles/programming-your-xfinity-remote

     

    This got things back to happy. Posting for anyone else having the same issue. 

  • Tivoburkee's avatar
    Tivoburkee
    2 years ago

    Try code 12049 or if it only takes four-digit codes 2049. 

  • Souc's avatar
    Souc
    Reel Rookie
    2 years ago

    Was able to resolve this by searching for a new code. The code listed for the TCL and Phillips Roku TV types on the Xfinity website no longer work after the 12.5 update, but this did:

     

    If it has a Setup button:

    1. Turn on your TV.
    2. Press and hold Setup until the light at the top of the remote changes from red to green.
    3. Enter 9-9-1. The light should flash green twice.
    4. Keep pressing CH ^ until the TV turns off.
    5. Once the TV turns off, press Setup to lock in the code.
    6. Press the TV power button on the remote. If the TV turns on, you're all set!

    from: https://www.xfinity.com/support/articles/programming-your-xfinity-remote

     

    This got things back to happy. Posting for anyone else having the same issue. 

    • JeffRR's avatar
      JeffRR
      Reel Rookie
      2 years ago

      Had the same problem - suddenly Xfinity remote stopped working.

      My current remote is a XR15 - could not make this solution work since there is no 'setup' button.
      I went to an older remote - XR2  Version U2 - and was able to make your solution work.

      Thanks

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        A warm welcome here in the Roku Community, JeffRR.

        Thanks for raising your concern here with us. 

        Worry no more as we would be more than willing to coordinate with the appropriate Roku team for further review regarding this matter. Once more information is available rest assured that we will update the Community. 

        In the meantime, we appreciate you for bearing with as we work on this. 

        If there's anything else we can be of assistance with, please don't hesitate to let us know and we'd be more than happy to continue doing so. 

        Best regards,
        Carly