Forum Discussion

Souc's avatar
Souc
Reel Rookie
2 years ago
Solved

After latest update to Roku TV Xfinity remote no longer controls TV

After latest update to Roku TV Xfinity cable remote no longer controls TV (power, volume, input, etc). We have a small hotel and several Roku TVs. We also have Comcast cable which requires cable box...
remotes
  • Souc's avatar
    Souc
    2 years ago

    Was able to resolve this by searching for a new code. The code listed for the TCL and Phillips Roku TV types on the Xfinity website no longer work after the 12.5 update, but this did:

     

    If it has a Setup button:

    1. Turn on your TV.
    2. Press and hold Setup until the light at the top of the remote changes from red to green.
    3. Enter 9-9-1. The light should flash green twice.
    4. Keep pressing CH ^ until the TV turns off.
    5. Once the TV turns off, press Setup to lock in the code.
    6. Press the TV power button on the remote. If the TV turns on, you're all set!

    from: https://www.xfinity.com/support/articles/programming-your-xfinity-remote

     

    This got things back to happy. Posting for anyone else having the same issue. 

  • Tivoburkee's avatar
    Tivoburkee
    2 years ago

    Try code 12049 or if it only takes four-digit codes 2049. 

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

A warm welcome here in the Roku Community, JeffRR.

Thanks for raising your concern here with us. 

Worry no more as we would be more than willing to coordinate with the appropriate Roku team for further review regarding this matter. Once more information is available rest assured that we will update the Community. 

In the meantime, we appreciate you for bearing with as we work on this. 

If there's anything else we can be of assistance with, please don't hesitate to let us know and we'd be more than happy to continue doing so. 

Best regards,
Carly

Tivoburkee's avatar
Tivoburkee
Community Streaming Expert
2 years ago

Try code 12049 or if it only takes four-digit codes 2049. 

  • JeffRR's avatar
    JeffRR
    Reel Rookie
    2 years ago

    Yes!   12049. works on the Xfinity XR15. Thanks

  • hotelsuperior's avatar
    hotelsuperior
    Newbie
    2 years ago

    I have an xfinity XR2.  There is not 911 feature and it refuses both the 4 and 5 digit solution.  Any help?