Forum Discussion

Noclue666's avatar
Noclue666
Reel Rookie
2 years ago
Solved

2 Roku 4k Express, 2 different location, exact same issue.

Hi all. Sorry for the lengthy subject. Basically this is going on:

 

-I have a Roku 4K Express upstairs and downstairs, and both were working fine an hour ago. 

Now, both Rokus flash a blue light when plugged into the wall for a few seconds than the light turns off and the Roku goes unresponsive. . I find it odd both my Rokus have stopped working at the same time, and are exhibiting the same problems. 

 

Any help would be appreciated. Thanks so much. 

 

General setup question
Multiple devices
TV & Player Setup
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Noclue666,

    Greetings from the Roku Community!

    Thanks for keeping us posted about the problem you've been experiencing with your Roku streaming device. Also, we appreciate the troubleshooting steps you took to resolve the issue.

    Many Roku streaming players require that they are connected to a wall power outlet using a power adaptor. Alternatively, some Roku streaming players, including the current generation models, can be powered from the USB port on a compatible TV.

    • Note: The USB port on some TVs may be unable to power a Roku streaming player.

    Furthermore, most Roku streaming players have a light on the front of the device to help you determine if your streaming player has been turned on correctly.

    Visit our Support article to learn more about what to do if your Roku streaming player is not powered on.

    Please keep us posted on what you find out.

    All the best,
    Chel

3 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    Noclue666 

    First off, make sure you are using the correct remote with the correct Roku device. (cannot just use the same remote between devices as each remote is "paired" to the device).

    If you are sure you have the correct corresponding remote, then try unplugging your devices for a minute and restarting your router.

    • Noclue666's avatar
      Noclue666
      Reel Rookie
      2 years ago

      Thank you so much for the advice. Unfortunately it didn't work. On the Roku front though:

       

      One of the Rokus started working again. 

      For the one that is not working, this far I have tested it on the other tv and the Roku device itself works, I have tried a new HDMI chord, a new chord, and these are to no avail. Could it be the HDMI port on the tv? At this point, I don't even know if getti g a new Roku would help, I am betting it wouldn't as this Roku does indeed work. Anyway, any input is appreciated, and my apologies of this post was kind of confusing. 

       

      Thanks

       

       

       

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Noclue666,

        Greetings from the Roku Community!

        Thanks for keeping us posted about the problem you've been experiencing with your Roku streaming device. Also, we appreciate the troubleshooting steps you took to resolve the issue.

        Many Roku streaming players require that they are connected to a wall power outlet using a power adaptor. Alternatively, some Roku streaming players, including the current generation models, can be powered from the USB port on a compatible TV.

        • Note: The USB port on some TVs may be unable to power a Roku streaming player.

        Furthermore, most Roku streaming players have a light on the front of the device to help you determine if your streaming player has been turned on correctly.

        Visit our Support article to learn more about what to do if your Roku streaming player is not powered on.

        Please keep us posted on what you find out.

        All the best,
        Chel