Forum Discussion

DeeJay0101's avatar
DeeJay0101
Reel Rookie
7 months ago
Solved

Two-way audio is not working

Visitors can hear me talking but I can't hear them talking back.
home monitoring system
  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Thanks for your response DeeJay0101,

    Give these troubleshooting steps a shot for your two-way audio issue on the Roku Wire-free Video Doorbell and Chime SE.

    1. Update the Roku Smart Home app and doorbell firmware.
    2. Restart the Doorbell: Go to the doorbell page and select Settings > Restart Device.
    3. Power Cycle the Doorbell: Turn off the breaker for 10 seconds, then turn it back on.
    4. Factory Reset: Detach the doorbell from the backplate to access the setup button. Press and hold the setup button until the status light is solid yellow >. Release it and wait for the light to flash again. Set up the doorbell as a new device.
    5. Check Signal Strength: If the signal strength is below 3 bars, move the camera closer to the router via Settings > Device Info > Signal Strength.

    If the issue continues, let us know.

    Roku Community Team

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
7 months ago

Hey, DeeJay0101!

Thanks for posting!

Can you share what type of smart home device is affected? Also, did you make sure to enable the microphone icon on the Roku Smarthome app as indicated below? 

For more tips, visit here!

Thanks again,
Roku Community Team

DeeJay0101's avatar
DeeJay0101
Reel Rookie
7 months ago

Yes I did.  And I still can’t hear no sounds at all

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    7 months ago

    Thanks for the update, DeeJay0101!

    Could you tell us what type of Roku Camera you have? This will help us look into this more. 

    We'll wait for your response!

    Roku Community Team

    • DeeJay0101's avatar
      DeeJay0101
      Reel Rookie
      7 months ago

      It’s the Roku Wire free Video Doorbell & Chime SE

    • DeeJay0101's avatar
      DeeJay0101
      Reel Rookie
      7 months ago

      Roku Wire free Video Doorbell & Chime SE

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        7 months ago

        Thanks for your response DeeJay0101,

        Give these troubleshooting steps a shot for your two-way audio issue on the Roku Wire-free Video Doorbell and Chime SE.

        1. Update the Roku Smart Home app and doorbell firmware.
        2. Restart the Doorbell: Go to the doorbell page and select Settings > Restart Device.
        3. Power Cycle the Doorbell: Turn off the breaker for 10 seconds, then turn it back on.
        4. Factory Reset: Detach the doorbell from the backplate to access the setup button. Press and hold the setup button until the status light is solid yellow >. Release it and wait for the light to flash again. Set up the doorbell as a new device.
        5. Check Signal Strength: If the signal strength is below 3 bars, move the camera closer to the router via Settings > Device Info > Signal Strength.

        If the issue continues, let us know.

        Roku Community Team