The Smart Home app is crashing

I’m really sorry to hear about the trouble you're experiencing with the Roku Smart Home app. It sounds incredibly frustrating, especially after trying all the troubleshooting steps and contacting customer support with no resolution. I completely understand your concerns about the lack of proper app functionality and customer service. It’s disappointing when a company doesn’t respond or take meaningful action after receiving repeated complaints.I agree that Roku should fix the app immediately, offer full refunds to affected customers, and cover all return shipping costs. It's also important for them to address the failure in customer service, so customers aren't left feeling unheard and ignored.