The Smart Home app is crashing

For those facing similar issues and seeking resolution, consider the following steps:

How to Escalate Roku Smart Home App Issues – Simplified Guide

1. Make Your Review Count Share your experience on platforms such as: • Trustpilot • Reddit (e.g., r/Roku or r/techsupport) • Google Play Store • Amazon • Roku Community Forums Use straightforward language: “The app crashes on my Android 13 phone. I’ve contacted support several times—no fix or refund offered.”
2. Call for Public Accountability Use social media to highlight your issue. On platforms like X or Facebook, mention Roku’s support handles and include a summary, screenshots, or a brief screen recording of the problem. Visibility often speeds up corporate responses.
3. Escalate Beyond Support Lines • File a complaint with the Better Business Bureau • Submit a report to the Federal Trade Commission if you feel misled by advertising • Email Roku’s executive team with a concise, respectful summary and your request (e.g., a refund and prepaid return shipping)
4. Back It Up with Documentation Ensure you include: • Videos or screenshots of the issue • Your phone model and software version • A history of your support attempts (including dates and responses, if any)
5. Encourage Others to Speak Up If you find users with similar issues in forums or comment threads, share your story and this guide. Collective voices are harder to ignore.