Forum Discussion

Sharkbait2752's avatar
Sharkbait2752
Newbie
3 years ago
Solved

Smart bulb color won't change color

So I've had 2 smart color bulbs for a while and now they won't change color. They worked just fine before but now they're stuck on green. I've tried factory resetting by turning off the lamps 3 times and all that stuff. It'll connect to my wifi and everything, but when I go to change the color or brightness it just won't. It's stuck on green and I hate it. The lights themselves are green, but in the app they're grey and set to 1% brightness.

 

  • RokuMaryEF's avatar
    RokuMaryEF
    5 months ago

    Hey everyone,

    experiencing issues with their Roku Smart Bulbs not changing color.

    Here are a few things to try:

    • Reset the bulb: Turn the bulb off and on 3 times quickly.
    • Relaunch the Smart Home app: Uninstall and reinstall the Roku Smart Home app.
    • Relocate the bulb: Try plugging the bulb into a different outlet.

    If the issue persists, please:

    • Start a new thread in the Community.
    • Send us a PM with more details.

    We're here to help!

    Best,
    The Roku Community Team


    Was this post helpful? click Kudos 👍

15 Replies

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    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Sharkbait2752 crptyl,

      A warm welcome here in the Roku Community!
      Please be aware that we have passed along your information to the Support team. They're the ones that will reach you back.

      If there's anything else that we can do to assist you, please let us know.

      Best regards,

      John

  • Whiff's avatar
    Whiff
    Reel Rookie
    2 years ago

    I’m having the same problem. Setup goes smoothly but then the bulb stays green and won’t respond to the app my phone.

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi Whiff,

      Greetings from the Roku Community!

      We'll be glad to assist you with your problem controlling your Roku Smart bulb SE with your Roku Smart Home app. 

      What troubleshooting steps have you taken so far? Are you receiving any error messages or error codes on your Roku mobile app?

      You can try signing out of your Roku Smart Home app and signing back in again. You can also check out this support article on how to adjust the temperature, color, and brightness of your Roku smart bulb.

      Let us know how it goes, and we'll be glad to further assist you.

      Kind regards,                                                                                                                                      Eunice

      • Whiff's avatar
        Whiff
        Reel Rookie
        2 years ago

        I have gone through setup multiple times. Setup is quick and easy, my phone connects to the bulb. I made sure both phone and bulb were connected to the same 2.4 WiFi. After the initial setup, though, the bulb quits responding and just stays green. I did try signing out and back in.

  • JTD2's avatar
    JTD2
    Newbie
    2 years ago

    Having the same problem since January 2024. So frustrating!

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi JTD2,

      A warm welcome here in the Roku Community!

      We will be more than happy to assist you further with this issue that you had with the Roku smart home bulb not changing color. Kindly check your inbox here in the Roku Community since we have sent you a private message.

      We look forward to hearing from you soon.

      Thanks,
      John