Greetings BobB4
Welcome to the Roku Community and thanks for posting regarding setting up your new Roku Smart Home Doorbell.
Can you please clarify the issue you are experiencing with setting up the Roku Smart Home Video Doorbell? Do you have the wired or wirless doorbell? How far is the chime from your wireless network router? In addition, how far is the Video Doorbell from the chime?
For more information about setting up your Roku Smart Home Doorbell, visit our Support pages below:
Set up your Video Doorbell SE
Set up your Wire-free Video Doorbell SE
Please keep us posted with what you find out and we will be more than happy to continue to assist you.
Thanks,
Danny
It is a wired video doorbell & chime SE. The doorbell is about 40 ft from the router and the chime is about 10 ft from the router
Hi BobB4
Thanks for the clarification regarding what you are experiencing with your Roku Smart Home Video Doorbell.
When the device is trying to scan the QR code and fails to make a connection, are you seeing an error within the Roku Smart Home mobile app? If so, can you let us know what it states, or provide a picture of what is shown on screen so we can better understand the issue.
As a last troubleshooting step, have you made sure that you are using the correct router password when trying to connect the Roku Smart Home device to your wireless network?
Let us know about an update and if you are still experiencing an issue, we can pass you along for further assistance with our Support team.
Thanks,
Danny
The doorbell does scan the QR code but I get "Connection failed." Try reentering your password. If that doesn't work, make sure you are connecting to a 2.4 GHz network and try again. If the problem persists, please restart your router and modem.
I tried this several times but get the same result.
I am on Centurylink with a Zyxel C3000Z modem supplied by them. It is dual channel 2.4 and 5 GHz. I am using the 2.4 GHz channel.
Hi BobB4
Thanks for posting an update in the Roku Community regarding your Roku Smart Home Video Doorbell.
It looks like you've done a great deal of troubleshooting trying to get the video doorbell setup. As a last resort, we would recommend try to perform a factory reset on the Roku Smart Home device to see if that resolves the issue.
For more information about how to perform a factory reset on your Roku Smart Home Video Doorbell, visit our Support page here: Factory reset your smart home device
If you are still unable to resolve the issue, we will be more than happy to pass you along to our Support team to assist you further. Please keep us posted what you find out.
Thanks,
Danny
