Forum Discussion

BobB4's avatar
BobB4
Binge Watcher
3 years ago

Roku Video Doorbell & Chime won't connect to network

Received a Roku Video Doorbell & Chime SE as a Christmas gift.  After downloading Roku Smarthome app

and following instructions, I get to last step to scan QE code but it fails to make a connection.

The existing doorbell is a NuTone model BK115LWH-1 with a 16 VAC transformer.

I can stand by the doorbell and connect to the network without any problem.  The signal strength is good.

I powered down doorbell, modem/router and reinstalled the several times without success.

I am trying to connect to 2.4 G network.

Any other suggestions or ideas. 

9 Replies

Replies have been turned off for this discussion
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Greetings BobB4 

    Welcome to the Roku Community and thanks for posting regarding setting up your new Roku Smart Home Doorbell.

    Can you please clarify the issue you are experiencing with setting up the Roku Smart Home Video Doorbell? Do you have the wired or wirless doorbell? How far is the chime from your wireless network router? In addition, how far is the Video Doorbell from the chime?

    For more information about setting up your Roku Smart Home Doorbell, visit our Support pages below:
    Set up your Video Doorbell SE
    Set up your Wire-free Video Doorbell SE

    Please keep us posted with what you find out and we will be more than happy to continue to assist you.


    Thanks,
    Danny

    • BobB4's avatar
      BobB4
      Binge Watcher
      3 years ago

      It is a wired video doorbell & chime SE.   The doorbell is about 40 ft from the router and the chime is about 10 ft from the router

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Hi BobB4 

        Thanks for the clarification regarding what you are experiencing with your Roku Smart Home Video Doorbell.

        When the device is trying to scan the QR code and fails to make a connection, are you seeing an error within the Roku Smart Home mobile app? If so, can you let us know what it states, or provide a picture of what is shown on screen so we can better understand the issue.

        As a last troubleshooting step, have you made sure that you are using the correct router password when trying to connect the Roku Smart Home device to your wireless network?

        Let us know about an update and if you are still experiencing an issue, we can pass you along for further assistance with our Support team.


        Thanks,
        Danny