Forum Discussion

Houghtalingld's avatar
Houghtalingld
Reel Rookie
2 years ago

Roku Smart home app login

I did an update on my phone which is a Android phone and my Roku smart home was working fine before but now I can't login the app on my phone.  I can login on my tv but not phone.  What do I need to do to fix this problem? 

2 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Houghtalingld,

    Greetings from the Roku Community!

    We want to further investigate this issue that you had with the Roku smart home app since you are unable to log in after the update. Are you getting any error messages or codes? Have you tried to uninstall the app and re-install back again?

    We'll wait for your response.

    Thanks,
    John

    • tsesee's avatar
      tsesee
      Binge Watcher
      2 years ago

      After three chats with Support, I found out how to login with 2 factor on a tablet. You have to put in a phone number which takes you to a page that lets you request a code be sent to an email. And it does work. I just find it very bizarre that they didn't put the email option on the first page. Oh well...