Forum Discussion

Cynthsmthrmn's avatar
Cynthsmthrmn
Channel Surfer
3 months ago

Roku Outdoor Cameras unable to View Live Stream on Alexa app

I purchased 4 Outdoor SE Cameras and was able to link the account with Alexa. Alexa discovered the cameras and each was set up and shows up in the Alexa device list as enabled. I set motion announcements up through Alexa and that works. The only thing that doesn't work is actually viewing the cameras on the devices. It shows "Waiting for Roku" and then after a minute or so, it announces that "the camera isn't responding" Everything has been rebooted: cameras, Alexa devices, router etc. The Alexa devices vary from Echo Show 5 to Echo Show 10. 

cameras & doorbells
smart home events

10 Replies

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    3 months ago

    Greetings, Cynthsmthrmn.

    Thanks for letting us know about this issue with the camera to  Alexa. We're here to help.

    Have you tried re-pairing the camera with Alexa? If so, is the live feed of the camera accessible on the Roku Smart Home app?

    We'll wait for your response.

    Thanks,
    Roku Community Team

    • Cynthsmthrmn's avatar
      Cynthsmthrmn
      Channel Surfer
      3 months ago

      The cameras do show up in the Roku Smart Home app on my phone and on the Roku Camera App. I'm not sure what you mean by re-pairing them with Alexa. I disabled the skill and re-enabled it several times. As I stated, Alexa does recognize the cameras. She gives motion announcements for them. But, you cannot view the cameras from the Alexa app on my phone (you can select the camera but nothing is ever shown in the live view window OR by asking to view the camera vocally. "Alexa, show me "camera name"

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        3 months ago

        Cynthsmthrmn,

        We'd like to coordinate this issue with our Roku team for review.

        Share us with the following details:

        • Camera model and device ID
        • Alexa app version
        • Roku Outdoor Cameras firmware version
        • Make and model of your modem

        Keep us posted.

        Roku Community Team