Forum Discussion

faith4's avatar
faith4
Reel Rookie
2 years ago
Solved

Roku Indoor Camera stopped notifying me of motions.

Sometime today my camera stopped notifying me of any motion happening. i use this camera for my 1 year olds room and need the notifications. i already did troubleshooting things to try and fix it but nothing is working and i don’t want to have to go out and buy a new one when i just got this camera 2 weeks ago.

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! faith4,

    Thank you so much for sharing in the Roku Community!

    Thank you for contacting us regarding the Roku Indoor Camera SE notification. We are here to assist you and will do our best to help.

    When you install the Roku mobile app, tap “OK” or “Allow” on your smartphone when prompted to begin receiving notifications.

    Notifications will pop up on your smartphone similar to text messages or notifications from other mobile apps. When you tap a notification, the Roku mobile app launches automatically and takes you directly to the appropriate place where you can learn more about the alert.

    Where to find missed notifications

    Recent notifications you may have missed can be viewed from Settings in the mobile app.

    1. Launch the mobile app
    2. Tap the User icon from the top navigation bar 
       
       
    3. Tap Notifications to view your recent notifications

    If the issue persists, please delete your Smart Home App, restart your phone, and then reinstall the Smart Home App.

    Please keep us updated on your findings. We will be glad to provide further assistance. We anticipate your response.

    Thanks,
    Arjiemar

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    faith4,

    Thanks for the update,

    We may ask if you have an active Roku Smart Home Subscription or if your free 14-day trial has expired.

    Purchase a Roku Smart Home Subscription at any time during the free trial period to continue getting premium service benefits without disruption. You can also subscribe any time after the free trial ends. If you don't subscribe, you can use your cameras or doorbells with the free features:

    • Live streaming, no cloud recording
    • Basic motion and sound detection, no filtering for people, package deliveries, and more
    • Push notifications
    • 5-minute cool-down period between event alerts

    Signing up is simple! Subscribe before or after the 14-day free trial ends to continue unlocking the full potential of your smart home: How to sign up for a Roku Smart Home Subscription

    Regards,
    Arjiemar

3 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! faith4,

    Thank you so much for sharing in the Roku Community!

    Thank you for contacting us regarding the Roku Indoor Camera SE notification. We are here to assist you and will do our best to help.

    When you install the Roku mobile app, tap “OK” or “Allow” on your smartphone when prompted to begin receiving notifications.

    Notifications will pop up on your smartphone similar to text messages or notifications from other mobile apps. When you tap a notification, the Roku mobile app launches automatically and takes you directly to the appropriate place where you can learn more about the alert.

    Where to find missed notifications

    Recent notifications you may have missed can be viewed from Settings in the mobile app.

    1. Launch the mobile app
    2. Tap the User icon from the top navigation bar 
       
       
    3. Tap Notifications to view your recent notifications

    If the issue persists, please delete your Smart Home App, restart your phone, and then reinstall the Smart Home App.

    Please keep us updated on your findings. We will be glad to provide further assistance. We anticipate your response.

    Thanks,
    Arjiemar

    • faith4's avatar
      faith4
      Reel Rookie
      2 years ago

      i’ve had the app since i bought the camera and have notifications on, i’ve reset it, i’ve deleted the app, i deleted the camera from the app and redid it, ive done everything and it’s still not working.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        faith4,

        Thanks for the update,

        We may ask if you have an active Roku Smart Home Subscription or if your free 14-day trial has expired.

        Purchase a Roku Smart Home Subscription at any time during the free trial period to continue getting premium service benefits without disruption. You can also subscribe any time after the free trial ends. If you don't subscribe, you can use your cameras or doorbells with the free features:

        • Live streaming, no cloud recording
        • Basic motion and sound detection, no filtering for people, package deliveries, and more
        • Push notifications
        • 5-minute cool-down period between event alerts

        Signing up is simple! Subscribe before or after the 14-day free trial ends to continue unlocking the full potential of your smart home: How to sign up for a Roku Smart Home Subscription

        Regards,
        Arjiemar