I am having somewhat the same issue. My indoor camera is not detecting people only sound. I restarted it 3 times I even unplugged for 30 minutes. Once it comes back it’s fine then it acts up again. My outside camera works fine. This started yesterday. Is there a software issue here Roku?
Experiencing this as of now no motion detection since Saturday ! Unplugged camera
signed in and out of app checked all my notifications and rules and can not find the issue
It’s definitely a software issue, I wish Roku would address it instead of telling us over and over again the troubleshooting steps. A lot of people rely on their cameras for safety. I’m surprised at Roku, I’ve been a customer over YEARS. I guess at this point we just wait until the person fixes the software. It needs to be fast
Hi Community users,
Warm greetings from the Roku Community, and thanks for keeping us posted!
We would be delighted to assist you further with this issue you have with the Roku indoor camera. It was not able to detect a person's motion. Please try the steps below.
7. Toggle off the event types you do not wish to record.
Please try doing this and see if it helps with what you're experiencing.
Best regards,
John
I've had the camera for 4 days and I am having the same issue. Roku needs to fix this
Hi Bobandvalle,
Welcome to the Roku Community!
I understand that your Roku Camera is not detecting a motion. No worries, I'm more than happy to assist you with this.
Please follow the above-mentioned troubleshooting steps by RokuJohnB it can help you to resolve the issue.
In addition, I suggest to try the following:
Please let us know if these troubleshooting steps help you to resolve your concern.
Regards,
Riamie
It’s not the app, it’s the firmware that roku rolled out, hundreds of people are experiencing problems with their cameras but we keep getting troubleshooting tips that don’t work and customer service who don’t respond to logs in the app.
This has been going on for a little over a month now , enough is enough Tolu fix this!
Hi FC75,
Thank you for posting here in the Roku Community!
We understand you are having a problem with the Roku indoor camera since it was not able to detect a person. We're happy to help. Please try to restart your Roku Camera. Check if there are any scheduled rules that might affect notifications. Sign out and sign back in from the Roku Smart Home app. Uninstall and re-install the Roku Smart Home app.
If the problem still persists, please keep us posted.
Best regards,
John
I have done all of the trouble shooting and more. It seems like there’s a software issue since I’m not the only one experiencing problems with the indoor cameras. I have restarted, unplugged even for hours, once it’s back on, it’s fine then it’s happening again almost instantly. Now it seems you have to be right on the camera to be detected. I have no rules on either camera. My outside camera is fine, I’m getting notifications on everything, just not with the indoor camera.
roku has yet to address this problem and has given no one an actual fix. they screwed us all!!!
