Forum Discussion

FC75's avatar
FC75
Streaming Star
2 years ago

Roku Indoor Camera not able to detect a person motion

I am having somewhat the same issue. My indoor camera is not detecting people only sound. I restarted it 3 times I even unplugged for 30 minutes. Once it comes back it’s fine then it acts up again.  ...
Jakers24's avatar
Jakers24
Reel Rookie
2 years ago

Experiencing this as of now no motion detection since Saturday ! Unplugged camera 

signed in and out of app checked all my notifications and rules and can not find the issue 

FC75's avatar
FC75
Streaming Star
2 years ago

It’s definitely a software issue, I wish Roku would address it instead of telling us over and over again the troubleshooting steps. A lot of people rely on their cameras for safety. I’m surprised at Roku, I’ve been a customer over YEARS. I guess at this point we just wait until the person fixes the software. It needs to be fast

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Community users,

    Warm greetings from the Roku Community, and thanks for keeping us posted!

    We would be delighted to assist you further with this issue you have with the Roku indoor camera. It was not able to detect a person's motion. Please try the steps below.

    1. Select your device from the Home screen. Make sure your camera is on and you can view the live stream.
    2. Tap Settings in the corner.
    3. Select Event recordings.
    4. Toggle on Record motion events.
    5. Select Smart detection events instead of All motion events.
    6. TapSmart detection.

     

        7. Toggle off the event types you do not wish to record.

     

    Please try doing this and see if it helps with what you're experiencing.

    Best regards,
    John

    • FC75's avatar
      FC75
      Streaming Star
      2 years ago

      I have done that, still the same thing. And now I’m getting notifications time stamped from my outside camera from a an hour ago! This started today and just now noticed it, my outside camera worked fine this morning, but notifications from an hour ago?! Roku please fix your software. Your customers know it’s not from our end, it’s on Rokus end. Please fix this

      • FC75's avatar
        FC75
        Streaming Star
        2 years ago

        There’s still no change to the indoor cameras. Roku should at least recognize that the problem is on their end. Too many customers are complaining about the same thing so it’s definitely an issue on their end. No one has replied to the log I sent in through the app.