Forum Discussion

audreyrhome's avatar
audreyrhome
Channel Surfer
2 months ago

Roku Doorbells Error Code 20005

I have had 2 wired indoor cameras with 2 legs and a 360 camera. I live in an apartment. I just bought a wire free doorbell that I connected to the same wifi I connected all my other cameras to. I go through the whole setup process, connecting to wifi and all, and when I try to watch my camera live it says i’m not connected to wifi. My chime is plugged in right next to my wifi box. I have no issue what so ever through the setup process until I want to watch it live. I’ve reached out to support trying different things. They thought it was wired indoor cameras the actual doorbell wrong so they sent me a new one. So this is the same thing happening in 2 different cameras. Has anyone else had this problem and if so how did you fix it?

cameras & doorbells
smart home wifi

10 Replies

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    2 months ago

    Hi there! audreyrhome​

    We understand your Roku doorbell is showing as offline in the Roku Smart Home app. Just to help us narrow things down—do you happen to see any error codes? If so, feel free to snap a quick photo and send it our way.

    Looking forward to hearing from you!

    Roku Community team

    • audreyrhome's avatar
      audreyrhome
      Channel Surfer
      2 months ago

      Yes I’ve tried about everything. I’ve contacted Roku support several times. Roku even sent me a new camera thinking the camera itself was wired the wrong way or something was wrong inside the camera. The same thing happened again. I have 3 other cameras connected to the same wifi. I talked to Roku support via phone and they are going to get back to me within 24-48 hours after talking to engineers. I’m just confused because I go through the entire setup process including putting my wifi password in and all and the same thing happens. I’ve tried deleting the app redownloading it. Deleting the device several times. Factory resetting. Everything. 

      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator
        2 months ago

        Got it! audreyrhome​

        Thanks for the additional info! To help us move forward with this ticket, could you please share the following details:

        • The Device ID or MAC address of the camera.
        • The current firmware version.
        • The brand and model of your mobile phone.
        • Internet service provider (ISP)

        Once we have this, we’ll be able to follow up with the team and take a closer look.

        The Roku Community Team

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    2 months ago

    Hi again! audreyrhome​

    Please try this: Since the chime is plugged in right next to the router, it might be interfering with the connection. Could you try moving it to a different outlet, preferably one farther from the router? Ideally, place it somewhere halfway between the router and the doorbell.

    Let me know how it goes once you've made the change!

    Roku Community Team