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  2. Tag: smart home wifi
  3. Smart Home devices
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  • Kerrissa12's avatar

    Indoor Camera won’t set up after changing Wi-Fi

    I just change wifi places and both my cameras won’t set up. I have removed them off my smart home app. The light goes from red to blue as soon as I turn it on. It’s not saying ready to connect or anything.
    Kerrissa12
    13 days agoPlace Smart Home devicesSmart Home devices
    885Views
    1like
    13Comments
  • vanderark1's avatar

    Wired Doorbell will not connect to Wifi

    I know how to use Wifi. I have a very fast network. My Wifi works. I have three Roku cameras - all connected to Wifi perfectly. The wired Doorbell will NOT connect. I followed the steps in the app. After scanning the QR Code, it says "connecting." It spins for a while and then says it failed. I've reset it and done it all over (with the NEW QR code). Same result. My Wi-Fi name and password are 100% correct. It's a 2.4 GHz, but it fails repeatedly. So, I created a new network just for this device. I locked it down so it's ONLY 2.4 GHz. I tested it with my phone—it connects instantly. The strength of the doorbell is excellent. I disconnected my phone, so nothing is connected to this network. Tried all over again. Fails. This device refuses to connect to Wifi. I even watched it on my network. It's connected. I can see it. I could even rename the device. But the app says the connection failed. I don't need boilerplate: restart modem, restart router, check password, blah, blah. I know all that - did all that and more. This device won't connect, and I'm finding many others complaining about it. So - what's the solution? Return and try a new one? Or is this not a device that will work and be dependable?
    Solved
    vanderark1
    17 days agoPlace Smart Home devicesSmart Home devices
    130Views
    1like
    4Comments
  • georgenovak's avatar

    All 4 indoor cameras are going offline

    This is the third time in under 2 weeks I have noticed that all 4 of my indoor "smart" cameras are offline. They are on different power sources in different parts of the house. I am evaluating these cameras, so there are additional cameras from different vendors right next to the Roku cameras. All of the other cameras are working just fine, zero issues. Is this a common issue with Roku? If so, I can cut the evaluation short and return them. Before anyone jumps on and says my network is the issue. I've been a network engineer for over 30 years and I can assure you I test my wireless network all the time. It's fine. There are at least 10 other webcams going and they are all fine. In fact some are WYZE cameras, the company that makes the Roku cam, and they are all fine. So is wrong with these cams?
    georgenovak
    17 days agoPlace Smart Home devicesSmart Home devices
    48Views
    1like
    1Comment
  • NunyaBiz25's avatar

    Roku Camera Error Code - 45

    Every single time we try to check the live feed on the app, or play recorded events, we see that they're offline, won't reconnect (error code -45) & have not even been recording events (despite paying the monthly subscription fee). Tell me, Roku... What the **bleep** is the point of even having cameras installed & paying for a monthly subscription if the junk don't stay connected & don't record events? Are you going to do anything to make this right? We don't need a cut & pasted response about reset instructions & it's not our wifi. So, now what???
    NunyaBiz25
    18 days agoPlace Smart Home devicesSmart Home devices
    1.3KViews
    0likes
    13Comments
  • Rattlehead73's avatar

    Live Stream freezes and loses connection on Roku TV camera app

    Hi, Below is my camera model, a description of the problem along with several common troubleshooting steps that I’ve already taken. Camera Model: CW20005 – Wired outdoor security camera. Problem: Live view only works for a few seconds when viewing on the TV. After playing for a few seconds, the screen freezes, and then says, “unable to connect to camera”. I’ve included a short video showing the problem. Linked below. https://v4musclebike.com/roku/007.MOV The live view works fine from my phone. This only happens when viewing the live view from my TVs. Happens on all TVs in the house. The Roku TV in my living room, and the one in my bedroom which uses a Roku streaming stick. This just started happening recently. Perhaps since the last update was installed on my TV on December 20th 2024. Here are links to a couple of screenshots showing some information about my device, and an issue report tracker. https://v4musclebike.com/roku/info.JPG https://v4musclebike.com/roku/tracker.JPG These are the troubleshooting steps I’ve taken so far: Deleted and re-installed the Smart Home app on my phone. Re-added all the cameras. Checked that the camera firmware versions are up to date. (6.1.0 build 48-FD) Removed and reinstalled the Camera viewer app on my Roku TV. Verified that the app is up-to-date. Restarted the router. Checked internet connection (its good). Checked other applications. Only happens on the Camera App. Happens on both of my Roku devices/TV. Does not happen when viewing from my phone’s smart home app. Due to the fact that this problem only started happening recently, and that it only happens on my TV Roku devices, I believe something in the last Roku update is causing this issue. I noticed some other people reporting similar issues online. Again, this problem ONLY happens when viewing the live view from my TVs. When I view recorded events from the TV, they play fine. Live view works fine from my phone as well. I have 6 of these cameras, all of which are having this issue when viewing live from my TV.
    Solved
    Rattlehead73
    21 days agoPlace Smart Home devicesSmart Home devices
    2.7KViews
    1like
    54Comments
  • Jollyjammer's avatar

    Changing the Wi-Fi router password for smart home cameras

    So it looks like if i change my router password i then have to reinstall all my cameras all over again. What brilliant stupidity is this? I have 12 cameras. And also on the app if anyone logs in they cam shut the cameras off from the app 🤔. So besides a signal jammer theres many other ways to exploit these cameras. But to have to reinstall all of them if u think your wifi password is compromised. Fml
    Jollyjammer
    22 days agoPlace Smart Home devicesSmart Home devices
    853Views
    3likes
    3Comments
  • MagicBiddie's avatar

    App will not find the local network + App will not scan the QR code - FIXED

    Android phone. 1. App did not find the local wireless network. Had to enter the network name and password manually. 2. App would not scan the QR Code. Make a screen shot of the QR code, then print it with the printer paper set to 4x6. The camera will scan the printed QR code (used a distance of about 10").
    MagicBiddie
    29 days agoPlace Smart Home devicesSmart Home devices
    411Views
    0likes
    0Comments
  • renae2025's avatar

    Indoor Camera 360 won't connect to Wi-Fi

    Indoor 360 camera will not connect to my WiFi, after the WiFi went down one day. I’ve tried resetting it and it still doesn’t connect. Anything else I can try doing?
    renae2025
    29 days agoPlace Smart Home devicesSmart Home devices
    23Views
    1like
    1Comment
  • janderson69's avatar

    Battery Cameras (SCB11-01X) error code -20

    ok I have done everything under the sun I bought two of the new battery cameras used the smart home app to install them. I get notifications with video clips, but I cannot get any live feed video it will show the spinning circle but eventually says not connected. I get code -20 and sometimes code -45 I talked to support and they walked me through s few different options like uninstalling and reinstalling still nothing I have a T-Mobile home internet I have reset both cameras and router numerous times but I cannot get live stream on smart home app nor the tv same with web view no live footage I do have the earlier version that has to have a base to work and that one works just fine. all cameras give me notifications and video clips, so I am at a loss also I have a subscription on the cameras, so I think I have done everything needed. I have even changed my Wi-Fi to the correct setting's
    janderson69
    30 days agoPlace Smart Home devicesSmart Home devices
    455Views
    1like
    14Comments
  • Hhhjjjnbg's avatar

    Battery camera SE with an infinite purple loading screen

    I bought the battery camera SE and did all the setups, but when I try to see the camera, the view is an infinite purple loading screen.
    Hhhjjjnbg
    31 days agoPlace Smart Home devicesSmart Home devices
    113Views
    0likes
    5Comments