Forum Discussion

Lbtk's avatar
Lbtk
Reel Rookie
10 months ago
Solved

Roku Camera won't Setup

Hello!  I have an indoor Roku camera that I removed from the app following the instructions. Now, I am unable to set it up again. I have done all steps listed in this forum and none work. The red ...
cameras & doorbells
smart home setup
  • RokuReynan-L's avatar
    RokuReynan-L
    7 months ago

    Hi, Frannieh1130.

    Greetings from the Roku Community!

    Thanks for reaching us about this. We're here to help.

    Here are some steps you can try:

    • Confirm the plastic protective lens film is removed from the Camera.
    • Clean the lens using a soft cloth.
    • Make sure the entire QR code is visible by the camera and nothing is obscuring the code.
    • If the screen on the mobile device is larger than 5.5 inches, you may need to hold your camera or doorbell more than 5 inches from the QR code.

    If the issue persists, please let us know.

    Thanks,
    The Roku Community Team

     

Hippielove's avatar
Hippielove
Newbie
7 months ago

I had to reset due to someone logging in now cameras won’t hook up 

 

RokuReynan-L's avatar
RokuReynan-L
Retired Moderator
7 months ago

Hi, Hippielove.

Greetings from the Roku Community!

We appreciate you reaching us about having an issue resetting your camera. We'd like to know more about this. 

What is the status light of the camera? Also, is there any error message when you try to set it up?

We'll wai for your response.

Thanks,
The Roku Community Team

  • Frannieh1130's avatar
    Frannieh1130
    Newbie
    7 months ago

    Model CS1000X - indoor camera 

    I will not scan QR CODE .. I tried restarting equipment, switching power outlets, I bought it from Walmart few weeks ago. I made sure I'm using 2.4 for wifi, I've tried using a iPhone, Google phone, Motorola phone and my Samsung 6 lite tablet and still won't scan QR code. Please help

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      7 months ago

      Hi, Frannieh1130.

      Greetings from the Roku Community!

      Thanks for reaching us about this. We're here to help.

      Here are some steps you can try:

      • Confirm the plastic protective lens film is removed from the Camera.
      • Clean the lens using a soft cloth.
      • Make sure the entire QR code is visible by the camera and nothing is obscuring the code.
      • If the screen on the mobile device is larger than 5.5 inches, you may need to hold your camera or doorbell more than 5 inches from the QR code.

      If the issue persists, please let us know.

      Thanks,
      The Roku Community Team

       

      • Bjfrice's avatar
        Bjfrice
        Newbie
        6 months ago

        Camera will not setup. 

        please help. Thank you