Forum Discussion

Eden-22's avatar
Eden-22
Newbie
2 months ago

Roku Bulb won't turn on after the firmware update

So I just got two bulbs for the same lamp. The top bulb works fine, but when I went to add the second bulb, it said there was a firmware update and it started to work, but then out of nowhere the lig...
smart home os update
smart home support
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 months ago

Hey! Eden-22​ 

We noticed that your Smart Bulb Color SE is no longer turning on after an update, and we're here to investigate.

Mind sharing these details below?

  • MAC address
  • Roku Bulb Model
  • Mobile App Error Code
  • Firmware version
  • Phone/Device Type
  • iOS/Android version:
  • Log ID (Pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)


Once we have this info, we'll forward this over to the team for checking. Let us know when you can!

Roku Community Team

  • Flygiy's avatar
    Flygiy
    Newbie
    5 days ago

    This is effing ridiculous!!! I just experienced the same issue right out of the box! I'm glazing over with all the **bleep** your asking for! Take the effing bulb back and stick it where the sun don't shine!!!

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      5 days ago

      Hey there! Flygiy​ 

      Please check your inbox here in the Roku Community. We’ve sent you a Private Message to help you out further.

      Roku Community Team