Forum Discussion

might_need_help's avatar
might_need_help
Newbie
2 days ago

Roku battery camera plus can’t live stream off home network

I bought a new Roku battery camera plus. While I am on the same network I can view the live stream and it loads fairly quick. While I am on cell network it will only load 1 out of 10 attempts.  ...
cameras & doorbells
smart home support
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
18 hours ago

Hey! might_need_help​ 

We noticed that you're experiencing issues with live streaming on your Roku Battery Camera Plus. 

To help us investigate further, could you please share the following details?

  • Device ID
  • MAC Address
  • Roku Camera Model
  • Roku Smart Home App version
  • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)


Once we get this info, we'll forward this over to our team for investigation. 

Roku Community Team