Forum Discussion

Recjus85's avatar
Recjus85
Reel Rookie
8 months ago

Roku Base Station not connecting to wireless network

I have 2 base stations. They were both working before. But I started having issues with the cameras and all, so I decided to start all over.    I got one base station set up with four cameras, no...
smart home setup
smart home wifi
RokuJohnB's avatar
RokuJohnB
Community Moderator
8 months ago

Hi Recjus85,

Thank you for posting here in the Roku Community!

A flashing blue light on your Roku base station usually indicates a network connectivity issue, meaning it's trying to connect to the internet. Please try the troubleshooting steps below:

  1. Ensure the Roku Smart Home app and device firmware are current.
  2. Delete the device and set it back up as new.
  3. If the issue persists, you must contact your internet service provider (ISP) for further troubleshooting for your router and modem.

Please try doing these troubleshooting steps. Hoping it will be sorted out soon.

Best,
The Roku Community Team

  • Recjus85's avatar
    Recjus85
    Reel Rookie
    8 months ago

    I've done all that and the issue is with the base station and not the internet. I have zeronussues connecting anything else to thr internet except this base station. The other base station works just fine. 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      8 months ago

      Thanks for keeping us posted, Recjus85!

      We have sent you a private message here in the Roku Community.

      We'll wait for your response.

      Regards,
      The Roku Community Team

    • Boompa's avatar
      Boompa
      Reel Rookie
      5 months ago

      i'm having this same issue...what was the solution??? neither base station will stay connected when i go wireless...they have worked fine until we had a power outage...now, i have deleted everything and started over...it's all good until i unplug the ethernet cable

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        5 months ago

        Hey, Boompa​

        Thanks for sharing your concern about your camera base station not connecting to the wireless network.

        Let's see if these work for you:

        1. Make sure the Smart Home app and Roku Base Station firmware are up to date
        2. Reboot your router by unplugging it for 10 seconds and plugging it back in
        3. Delete any outdoor cameras that are linked to the Roku Base Station
        4. Once the base station is set up again, proceed to link the outdoor cameras
        5. Connect the base station to Wi-Fi again


        For more tips, visit here.

        Hope this helps, and keep us posted.

        Roku Community Team