Pro Monitoring Service Not Showing Up in App
Hello, I activated the Pro Monitoring Plan yesterday yet in the app still does not list the home security options in Monitoring nor Account a full 24hrs later. The Home Monitoring service shows act...
Forum Discussion
Hi atlstreamer,
A warm welcome here in the Roku Community!
We'll be more than happy to assist you further with this concern that you have with the "Pro Monitoring Subscription" since it was not reflecting on your Roku smart home app. Please try the steps below.
- On your browser, search for my.roku.com.
- Sign in to your Roku account.
- Scroll down to Manage Subscription.
- Check if there was a Pro Monitoring Subscription.
If it was visible there, your Roku smart home monitoring subscription is active.
Hope you'll find this info useful. Let us know if you still have any questions.
Kind regards,
John
Yes, as I mentioned in my original post it shows active on my.roku.com (see below)
But does not appear in the Roku app now almost 48 hrs later so my home isn't actually monitored by Noonlight even though I've paid for the service. What can be done to resolve this?
** Update ** had my wife install the app on her iPhone and the same thing - the app does not recognize that we pay for the home monitoring service and none of the security features exist. Is this a Roku billing issue or Wyze server issue? Using version 3.0.0 of the app on both iOS and Android
Hi atlstreamer,
Thank you for keeping us posted!
Please note that you will not be able to access it through the Roku smart home app, but you will have a subscription if you see the "Pro Monitoring Subscription" on the website.
Hope you'll find this info useful. Let us know in case you still have any questions.
Regards,
John
