My cameras have randomly stopped recording videos and are only taking pictures it started to work fine last night around midnight and this morning it’s back to only pictures anyone having this issue @Roku was no help
You keep typing the same thing but it makes no difference. I'm having the same issue. Guess it's common with what I'm reading here with everyone. I think I'm switching out to another set of cameras. Another set of camers that are NOT worth it
Last week, my entire camera setup suddenly started functioning properly again. I can view remotely from my phone and from all of my Roku tvs. I am also receiving notifications again. Nothing changed on my end, so I can only assume that they changed something in a recent update that corrected whatever issue I was having.
Having said that, it's been over 3 months since my problems began. I never heard a single word again from Roku tech support. Not a phone call, a follow up email...nothing. I am a paying customer. What that says to me is that they know they have issues, and they do not care.
When the stuff is working, it's a great affordable setup. I already bought them, so I will continue to use them, but I would not recommend them to anyone else.
I hope you are able to get your issues resolved too.
The tech support (or lack of support) from Roku is pretty atrocious.
I have the same problem. The way the app (and the Roku app) works, after a certain amount of time it wants to know if you're still watching, so you have to refresh. What we WANT is to keep the feed running and not have to hit that refresh button.
For example, right now I'm waiting on a delivery. I've got the app up on my TV so I can watch to see when someone shows up. But every few minutes it blanks out and I have to restart it. I'm trying to focus on work and not have to focus on the TV every few minutes. But that's not how the Roku system works.
At my old house, I had a regular security camera system that I could pull up the feed and watch it any time and without having to refresh anything (though I never got the feed set up to watch remotely, which is one of the things I was interested in with the Roku cameras).
I can't find a setting for this, so I'm pretty sure it's a "feature" in the application(s). What we really want is to be able to either disable this option or modify the timeout time to whatever we want it to be. But this is probably too much to ask, seeing as they can't even seem to answer basic questions. (I NEVER got an answer to my problems with SD cards not being recognized in the indoor cameras, and now my outdoor camera wants to reformat the card every time I open the camera).
The Roku camera systems are great in theory, but fall well short of expectations in practice. As a result, I'm strongly considering replacing them all with a better system.
Hi, I had three Indoor Cameras that worked perfectly, so I subscribed to the Camera Plus package so I could keep using the Smart features.
However, I purchased a few more Indoor Cameras and installed them, but these do not have the Smart features. When I go to the Smart Detection settings, when I turn on Person, Pet, etc., it just immediately turns itself off. In Notifications, I only have the option for “Other Motion Event”.
I have tried restarting, unplugging (then waiting) and plugging back in, and also deleting and adding the cameras. I also tried deleting the app and installing it again.
The old cameras all still work perfectly. It’s only the new cameras that behave as if I don’t have a subscription. Has anyone else seen this before and knows the workaround? Or is there a screen where I have to manually add new cameras to my subscription. Thanks!
Roku support is non existent
I signed out, I deleted the app, i restarted my phone, I redownloaded the app, I signed back in, it is still doing the same thing events are still a frozen image of the recording.
Hi BMWS1000RR,
Welcome to the Roku Community!
We'd like to learn more about this and see how we can put you to work on it. Below are a few troubleshooting suggestions that you can try.
For additional troubleshooting, you can visit our support page here: How to fix a video recording or scheduling issue on your Roku Smart Home camera or video doorbell
Let us know if that works!
Thanks,
Rey
How is this a solution? It’s not. Tried all of this without anyone having to tell me. Common sense stuff. The cameras don’t work. They did. Now they don’t. Junk.
My subscription is up to date.
The recording events were working fine then one day there was an error code and neither of my cameras were working at all. Could not remove cameras from app, even unplugging cameras and plugging them back in didn't work. Finally had to uninstall app then reinstall. That seemed to fix the problem. Cameras have been working fine except they are not automatically recording events. I've turned sensitivity all the way up. When I watch the cameras it's tracking movement however the difference I notice is that the movement is in a purple box vs. a green box like it was before. I have EVERY detection checked.
Sound events ON
Motion events ON
Person check
Pet check
Package check
Vehicle check
Other motion check
These devices are only one month old and my phone is a Samsung 24 and is just a few weeks old. The cameras were working fine on this phone originally.
Can someone help please help.
Estoy igual y nadie me ayuda a soluciinar
Does anybody know why won't Live stream but all my other cameras live stream Except for my front door camera , is there indoor care I use two of them for outdoor and one of them won't live stream Like the other three
Greetings from the Roku Community, John97!
We understand that you are unable to watch a live feed from one of your Roku indoor cameras. We're happy to help you. Please try to restart your Roku camera by following the steps below.
If the problem still persists, keep us posted.
All the best,
John
Same issue here and I can't even get the app to load in order to reset.
Yes! This is freaking me out too. I noticed this and finally got pictures and this on video when it happens. It happened while taking the videos, it was not a device issue. I think I need to cancel this.
Hi JudyGayle,
Thanks for reaching us about this and welcome to the Roku Community!
You're supposed to have access to all its features when you're in a free trial, and that includes recording. We would recommend to check if the firmware is up to date. See the steps below.
If you're still seeing the issue, you may proceed to reinstall the Smart home app and log in once more.
Still no improvement, please reach us back and share with us the details below.
For additional troubleshooting you may refer to our support page here: How to fix a video recording on your Roku Smart Home camera or video doorbell.
Thanks,
Rey
Reinstall, don't help agent Kamani A tries to bl;ame network He is a liar Network works fine on all other devices
