Not recording video indoor cameras
My cameras have randomly stopped recording videos and are only taking pictures it started to work fine last night around midnight and this morning it’s back to only pictures anyone having this issue ...
Forum Discussion
Last week, my entire camera setup suddenly started functioning properly again. I can view remotely from my phone and from all of my Roku tvs. I am also receiving notifications again. Nothing changed on my end, so I can only assume that they changed something in a recent update that corrected whatever issue I was having.
Having said that, it's been over 3 months since my problems began. I never heard a single word again from Roku tech support. Not a phone call, a follow up email...nothing. I am a paying customer. What that says to me is that they know they have issues, and they do not care.
When the stuff is working, it's a great affordable setup. I already bought them, so I will continue to use them, but I would not recommend them to anyone else.
I hope you are able to get your issues resolved too.
The tech support (or lack of support) from Roku is pretty atrocious.
I have the same problem. The way the app (and the Roku app) works, after a certain amount of time it wants to know if you're still watching, so you have to refresh. What we WANT is to keep the feed running and not have to hit that refresh button.
For example, right now I'm waiting on a delivery. I've got the app up on my TV so I can watch to see when someone shows up. But every few minutes it blanks out and I have to restart it. I'm trying to focus on work and not have to focus on the TV every few minutes. But that's not how the Roku system works.
At my old house, I had a regular security camera system that I could pull up the feed and watch it any time and without having to refresh anything (though I never got the feed set up to watch remotely, which is one of the things I was interested in with the Roku cameras).
I can't find a setting for this, so I'm pretty sure it's a "feature" in the application(s). What we really want is to be able to either disable this option or modify the timeout time to whatever we want it to be. But this is probably too much to ask, seeing as they can't even seem to answer basic questions. (I NEVER got an answer to my problems with SD cards not being recognized in the indoor cameras, and now my outdoor camera wants to reformat the card every time I open the camera).
The Roku camera systems are great in theory, but fall well short of expectations in practice. As a result, I'm strongly considering replacing them all with a better system.
