Not recording video indoor cameras
My cameras have randomly stopped recording videos and are only taking pictures it started to work fine last night around midnight and this morning it’s back to only pictures anyone having this issue ...
Forum Discussion
Hi JudyGayle,
Thanks for reaching us about this and welcome to the Roku Community!
You're supposed to have access to all its features when you're in a free trial, and that includes recording. We would recommend to check if the firmware is up to date. See the steps below.
Update a single device
- Select a device from the Home screen in the smart home app.
- Tap Settings in the top corner.
- Tap Device info.
- Tap Firmware version to see the current software and build version and check for an update.
- If a software update is available, tap Update.
If you're still seeing the issue, you may proceed to reinstall the Smart home app and log in once more.
Still no improvement, please reach us back and share with us the details below.
- DID/MAC:
- Roku Model:
- Mobile App Error Code:
- Firmware version
- Troubleshooting steps taken
- Log ID:
For additional troubleshooting you may refer to our support page here: How to fix a video recording on your Roku Smart Home camera or video doorbell.
Thanks,
Rey
Reinstall, don't help agent Kamani A tries to bl;ame network He is a liar Network works fine on all other devices
Roku software is garbage I will be dropping Roku and going to Wyse their camera supplier who has been informed about the bad service with the Product that they supply Roku with Hopefully Wyse will cease supplying Roku with their Cameras
Wysec has much beeter sevioce Camera can run 2'4 or % g net work Run on PCF or Mobile device and read SD card directly
