Getting error code -40 Camera is currently off
My app won’t show the live feeds it just keeps loading until it finally says it cannot connect
Forum Discussion
Hey, Jojohicks!
We understand you're experiencing buffering when viewing the live feed on your Roku Cameras.
To help us identify the problem, can you please share the model of the Roku Camera you have and the latest firmware version so we can take a look?
Hoping to get some response soon!
Roku Community Team
1- CP1000x 7.0.2•build 27-FE and 6- CS1000x 7.0.0•build 26-FD
Thanks for the info, Jojohicks!
Can you please share a photo of the error message so we can further investigate?
In the meantime, try signing out and then signing back into the app, and see if that helps.
Let us know what you find!
Roku Community Team
Pics are above in last comment with the model numbers of my cameras
And I currently have 4 working 1 buffering and 1 is saying it’s off line and the other is the one that shows pic til I click on it and it’s powered off and won’t let me turn it back on I have tried for several days to sign out and back into the app and it doesn’t help
Thanks for the photos Jojohicks!
Here's a quick step we'd like you to try.
Power cycle the camera
-
- Unplug the USB cable from the back of the camera.
- Wait 30-60 seconds and plug back in
- Try again.
Let us know if that works for you!Roku Community Team
Tried all this to thank u tho
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