Forum Discussion

Fatboy67's avatar
Fatboy67
Reel Rookie
7 days ago

Home monitoring starts setup but will not factory reset

Home monitoring will not factor reset it goes right to ready for connect, then ask for Bluetooth permissions and they are all on. This happens over and over. Any suggestions?

home monitoring system
smart home setup

1 Reply

  • RokuFelipB's avatar
    RokuFelipB
    Community Moderator
    6 days ago

    Hey Fatboy67

    It appears that you're having an issue resetting your Roku Home Monitoring.

    • Can you walk us through how you tried to factory reset your Roku Home Monitoring device?

    It could be that your Roku Home Monitoring is not properly factory reset. Let's try these quick steps below:

    1. On the back of the hub, press and immediately release the Reset button, and then unlink the hub in the Roku Smart Home mobile app.

    Let us know if that helps!

    Roku Community Team