Getting error code -40 Camera is currently off
My app won’t show the live feeds it just keeps loading until it finally says it cannot connect
Forum Discussion
Hey everyone!
We understand that you're having trouble viewing the live feed of your Roku cameras, and we'd like to coordinate this with our team. Please share with us the following:
- Roku Camera Model:
- MAC address:
- Firmware version:
- Smart Home app version:
- Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
- Router make and model
Let us know when you can.
Roku Community Team
How do I find the log ID ? I tried and still can’t I have all the other info tho
Hey there! Jojohicks
To obtain the Log ID, go to your Roku Smart Home app’s home page, select Account, > then Roku Support, > and finally Submit a Log.
Hope this helps!
Roku Community TeamOk i see acct then i dont see roku support at all nor submit a log I only see help and feed back
Thanks for trying! Jojohicks
Could you send a screenshot of the options you see?
Thanks!
Roku Community Team
