Forum Discussion

Alibat's avatar
Alibat
Newbie
5 months ago
Solved

"Failed internal service error" on Outdoor Camera

Outdoor camera se   I have had my camera for a couple weeks now. It was working great then the 14 day trial ended yesterday.  I updated the subscription information and now it won't record events...
cameras & doorbells
smart home events
  • RokuRiamie-D's avatar
    RokuRiamie-D
    5 months ago

    Hi Alibat,

    Thanks for letting us know about your Roku Camera not recording issue. We're here to help.

    Are you getting motion detection notifications from the Roku Smart Home app?

    In the meantime, try the following:

    1. Log out and back into the smart home app
    2. Once signed out, tap "Use different Roku account" at the bottom of the sign-in page
      (You can use the same Roku account that showed up on the sign-in page. We just want you to enter the email/password manually for a full refresh.)
    3. Follow the rest of the sign-in steps.
    4. After logging back in, leave the smart home app/lock the phone, trigger motion on the camera, and see if you will get an event recording now. (Event/notification may take up to a minute to come through)

    If the issue continues, let us know.

    Roku Community Team

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
5 months ago

Hi Alibat,

Thanks for letting us know about your Roku Camera not recording issue. We're here to help.

Are you getting motion detection notifications from the Roku Smart Home app?

In the meantime, try the following:

  1. Log out and back into the smart home app
  2. Once signed out, tap "Use different Roku account" at the bottom of the sign-in page
    (You can use the same Roku account that showed up on the sign-in page. We just want you to enter the email/password manually for a full refresh.)
  3. Follow the rest of the sign-in steps.
  4. After logging back in, leave the smart home app/lock the phone, trigger motion on the camera, and see if you will get an event recording now. (Event/notification may take up to a minute to come through)

If the issue continues, let us know.

Roku Community Team

  • FreshOut's avatar
    FreshOut
    Newbie
    4 months ago

    I am getting the same error and I just followed your instructions. Now what? RokuRiamie-D 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 months ago

      Thanks for chiming in, FreshOut!

      Looks like you're experiencing the issue too, and we'd like to help.

      Could you show us a picture of the error message so we can take a closer look? Also, what specific Roku Camera is affected?

      Tell us more!

      Roku Community Team