Forum Discussion

Unicorntails101's avatar
Unicorntails101
Channel Surfer
2 years ago
Solved

Error something went wrong

My smart home app logged  me now when I click login with email I get error message something went wrong try again later. It's been 4 hours now. Checked play store app is up to date. But I can see cam...
  • RokuRiamie-D's avatar
    RokuRiamie-D
    11 months ago

    Hi Jp1023,

    Thanks for posting in the Roku Community!

    We get that you're having trouble logging into your Roku Smart Home app due to the error message "Something went wrong. Please try again." Rest assured, we're here to assist you with this.

    We recommend you try the following troubleshooting steps below and see if this will work for you:

    1. At the app's login screen, do not click "Sign in as" where the email address is already filled in.
    2. Instead, click "Use a different Roku account" at the bottom
    3. Enter the email (You can use the same one as it showed up on the previous page)
    4. Enter the account password and hit Sign in.

    This procedure enables you to log in as a new user, which means you can ignore any saved credentials. This can be helpful if the current login details were entered mistakenly.

    Let us know if the issue persists.

    Thanks,
    Riamie

Jp1023's avatar
Jp1023
Reel Rookie
11 months ago

Im having the same issue. First it quit working on one of my tvs a couple of months ago. Now the app says error every time I try to view it on my phone. I think it maybe time for a different brand or something...

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
11 months ago

Hi Jp1023,

Thanks for posting in the Roku Community!

We get that you're having trouble logging into your Roku Smart Home app due to the error message "Something went wrong. Please try again." Rest assured, we're here to assist you with this.

We recommend you try the following troubleshooting steps below and see if this will work for you:

  1. At the app's login screen, do not click "Sign in as" where the email address is already filled in.
  2. Instead, click "Use a different Roku account" at the bottom
  3. Enter the email (You can use the same one as it showed up on the previous page)
  4. Enter the account password and hit Sign in.

This procedure enables you to log in as a new user, which means you can ignore any saved credentials. This can be helpful if the current login details were entered mistakenly.

Let us know if the issue persists.

Thanks,
Riamie