Forum Discussion

Unicorntails101's avatar
Unicorntails101
Channel Surfer
2 years ago
Solved

Error something went wrong

My smart home app logged  me now when I click login with email I get error message something went wrong try again later. It's been 4 hours now. Checked play store app is up to date. But I can see camera on tablet and TV just not phone 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi Jp1023,

    Thanks for posting in the Roku Community!

    We get that you're having trouble logging into your Roku Smart Home app due to the error message "Something went wrong. Please try again." Rest assured, we're here to assist you with this.

    We recommend you try the following troubleshooting steps below and see if this will work for you:

    1. At the app's login screen, do not click "Sign in as" where the email address is already filled in.
    2. Instead, click "Use a different Roku account" at the bottom
    3. Enter the email (You can use the same one as it showed up on the previous page)
    4. Enter the account password and hit Sign in.

    This procedure enables you to log in as a new user, which means you can ignore any saved credentials. This can be helpful if the current login details were entered mistakenly.

    Let us know if the issue persists.

    Thanks,
    Riamie

7 Replies

Replies have been turned off for this discussion
  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Unicorntails101,

    Greetings from the Roku Community, and thanks for the additional information!

    We understand you are having a problem with the Roku smart home app since you are unable to log in. We're happy to assist. Please try to remove the app and add it back again.

    If the problem still persists, kindly provide the following information below:

    • May we know what is the make and model of your phone?
    • The firmware version of the Roku Smart Home app
    • Could you provide us with a photo or screenshot of the error message that you are seeing?
    • Can you please provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)?

    We look forward to hearing from you soon.

    Thanks,
    John

    • Unicorntails101's avatar
      Unicorntails101
      Channel Surfer
      2 years ago

      1. S22+

      2. 3.0.0.281 roku smart app

      3. Screenshot attached of error

      Un-installed twice and still same issue

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Thank you for keeping us posted, Unicorntails101!

        We would like to gather more information about this issue you had with the Roku smart home app. Could you provide us with the Roku Smart Home device model and Mac Address? (Smart Home mobile app, > Settings> Device info)

        We'll wait for your response.

        Thanks,
        John

  • Jp1023's avatar
    Jp1023
    Reel Rookie
    8 months ago

    Im having the same issue. First it quit working on one of my tvs a couple of months ago. Now the app says error every time I try to view it on my phone. I think it maybe time for a different brand or something...

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      8 months ago

      Hi Jp1023,

      Thanks for posting in the Roku Community!

      We get that you're having trouble logging into your Roku Smart Home app due to the error message "Something went wrong. Please try again." Rest assured, we're here to assist you with this.

      We recommend you try the following troubleshooting steps below and see if this will work for you:

      1. At the app's login screen, do not click "Sign in as" where the email address is already filled in.
      2. Instead, click "Use a different Roku account" at the bottom
      3. Enter the email (You can use the same one as it showed up on the previous page)
      4. Enter the account password and hit Sign in.

      This procedure enables you to log in as a new user, which means you can ignore any saved credentials. This can be helpful if the current login details were entered mistakenly.

      Let us know if the issue persists.

      Thanks,
      Riamie