All of a sudden, the doorbell will only record images and won't record video. If I go I to the live camera and connect it, it will stay online briefly, but then go right back to taking images only only and not recording video. Everything was fine up until 2 days ago. We have checked the settings, they are all set up as they should be. What could be causing this? This has become quite unuseful if I can't get it to record any longer. Thank you!
Thanks for the post.
Do you have a subscription attached to your Roku Smart Home doorbell? If you had a free trial linked to that Roku Smart Home device, it's possible that the trial may have ended.
Please keep us posted and we will be able to assist you further.
Thanks,
Danny
Yes, we have a subscription for the doorbell and an outdoor camera as well, which so far has not been having issues recording video like the doorbell is. It has all been working fine up until the other day, now we only get pictures. Appreciate any thoughts you might have. None of the settings have changed, and another check shows that it is marked to do record, but just wont.
Same here. Images only and we also have an active subscription
I am having this same issue. It began about 5 days ago. Still images only, no video. I have had a full subscription since installed.
Also, when I press record while on camera, the app closes.
yea i have the subscription and everything set up correctly it worked for like 20 days then just started showing images and not video
Thanks for the post.
We would recommend checking a couple of things within the Roku mobile app:
With more detailed information, we will be able to assist you further.
Thanks,
Danny
how do I get a subscription in order for me to have video again instead of the images that its been taking?
I am having same issue now for at least a week. I have 6 cameras and a wired doorbell. All cameras work fine but doorbell only takes picture. I have event recording turned on. Doorbell is also on my subscription account for 99 cameras.
Greetings hmmmjay cliftonhartley
Welcome to the Roku Community and thanks for posting regarding your inquiry.
Do you have a subscription attached to your Roku Smart Home doorbell? If you had a free trial linked to that Roku Smart Home device, it's possible that the trial may have ended.
Please keep us posted and we will be able to assist you further.
Thanks,
Danny
I'm having the same problem I bought it thinking it was a video doorbell like it said on the box but apparently you have to pay for their subscription or it's not a video doorbell. I thought when you paid for subscriptions that was for monitoring I don't want them to monitor mine I want to see them myself. The steel shots that it takes are useless I wouldn't recommend this doorbell to anyone
That happened to me too since 3 days ago . And now 2 days and I need to renew the subscription but I don’t think I’m gonna renew cuz this still happened
Hi Mamasit915,
Greetings from the Roku Community!
We appreciate you letting us know about your videos that are not recording events on your Roku Smart Home app. We will work with you to know what went wrong so we can assist you further and fix the issue. Please tell us more details so that we can better understand the problem you are having.
Please elaborate on the issue that you are experiencing so we can further assist you. We'll be waiting for your response.
Best regards,
Eunice
Hey everyone,
We're locking this thread because the info here might be outdated.
If you're still having trouble, try searching the Community forums. You might find a thread with newer info.
If you can't find anything, just start a new thread!
We're here to help.
Thanks, The Roku Community Team
