Forum Discussion

Thomasnor's avatar
Thomasnor
Reel Rookie
3 years ago

Doorbell won't record video, only images

All of a sudden, the doorbell will only record images and won't record video. If I go I to the live camera and connect it, it will stay online briefly, but then go right back to taking images only on...
Steelerman1951's avatar
Steelerman1951
Newbie
3 years ago

yea i have the subscription and everything set up correctly it worked for like 20 days then just started showing images and not video

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Steelerman1951

Thanks for the post.

We would recommend checking a couple of things within the Roku mobile app:

  1. do you have event recording enabled for your Roku Smart Home device?
  2. when you view recorded events, are they of videos or of images

With more detailed information, we will be able to assist you further.


Thanks,
Danny