Doorbell won't record video, only images
All of a sudden, the doorbell will only record images and won't record video. If I go I to the live camera and connect it, it will stay online briefly, but then go right back to taking images only on...
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Thanks for the post.
Do you have a subscription attached to your Roku Smart Home doorbell? If you had a free trial linked to that Roku Smart Home device, it's possible that the trial may have ended.
Please keep us posted and we will be able to assist you further.
Thanks,
Danny
Yes, we have a subscription for the doorbell and an outdoor camera as well, which so far has not been having issues recording video like the doorbell is. It has all been working fine up until the other day, now we only get pictures. Appreciate any thoughts you might have. None of the settings have changed, and another check shows that it is marked to do record, but just wont.
Same here. Images only and we also have an active subscription
Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.
I have passed along your concerns and information to our Support team. They will follow up and assist you.
Thanks,
Danny
Adding, the last time the doorbell recorded was Friday, November 4, so we are now on day 4 of only getting random pictures, which is not remotely helpful.
Thanks for the follow up.
I have passed along your concerns and information to our Support team. They will follow up and assist you.
Thanks,
Danny
I am having this same issue. It began about 5 days ago. Still images only, no video. I have had a full subscription since installed.
Also, when I press record while on camera, the app closes.
I removed and reinstalled the app and the issues were corrected.
I basically deleted all my cameras and reconnected them and I haven’t had the issue since.
